Technical Operations Specialist (for Global Operations)

About Veeve
Veeve is an Artificial Intelligence (AI) start-up based out of Seattle, WA. Our proprietary technology combines the tactile gratification of in-store shopping with a content-rich online experience through its innovative smart cart technology. Veeve (veeve.io) uses machine learning, sensor technology, machine vision and artificial intelligence to enable large scale visual recognition. Our founding team consists of employees from Amazon and Google with 20+ years of industry experience.

Primary Responsibilities

• Ensure accurate documentation of findings and observability throughout the deployment and logistics processes.
• Utilize Google Sheets to create pricing and estimate sheets, ensuring accuracy and transparency in cost calculations.
• Prepare Root Cause Analysis (RCA) and incident reports to identify areas for improvement and implement corrective actions.
• Pitch ideas and proposals to internal stakeholders, clients, and partners, effectively communicating their value and benefits.
• Maintain regular communication with clients, addressing their inquiries, providing updates, and ensuring customer satisfaction.
• Coordinate and oversee hardware and software deployments, ensuring smooth execution and adherence to project timelines.
• Develop comprehensive plans for deployments, considering factors such as resources, timelines, and budgets.
• Efficiently manage and allocate resources, including personnel, equipment, and materials, to optimize deployment processes.
• Generate daily reports to track the progress of deployments, monitor key metrics, and identify areas for improvement.
• Coordinate regular sync-up meetings with cross-functional teams and stakeholders to provide updates, address concerns, and align on deployment strategies.
• Manage vendors and sourcing activities, including negotiating contracts, evaluating suppliers, and ensuring reliable partnerships.
• Coordinate local procurement activities, ensuring timely and cost-effective acquisition of necessary materials and supplies.
• Oversee customs and international shipping processes, ensuring compliance with regulations and timely delivery of goods.
• Maintain effective communication with vendors, addressing inquiries, resolving issues, and managing relationships.
• Facilitate the customs clearing process, ensuring all necessary documentation is complete and accurate.

Requirements

• Bachelor's degree in Mechatronics, Electronics, Mechanical Engineering, Software, or a related field.
• 2+ years of experience in similar role and operations.
• Proven experience in documentation practices, with the ability to accurately record findings and observability.
• Proficiency in using Google Sheets for creating pricing and estimate sheets.
• Familiarity with Root Cause Analysis (RCA) and incident reporting methodologies.
• Ability to pitch ideas and proposals effectively, showcasing their value and benefits.
• Experience in client communication, addressing inquiries, providing updates, and ensuring customer satisfaction.
• Knowledge and experience in coordinating hardware and software deployments and developing deployment plans.
• Strong resource management skills, with the ability to allocate resources effectively to optimize deployment processes.
• Proficiency in generating daily reports to monitor progress and identify areas for improvement.
• Excellent coordination and facilitation skills for sync-up meetings with cross-functional teams and stakeholders.
• Familiarity with local procurement processes and the ability to ensure timely and cost-effective acquisition of materials and supplies.
• Understanding of customs and international shipping processes, including documentation requirements and compliance regulations.
• Strong vendor communication skills, with the ability to address inquiries, resolve issues, and maintain relationships.
• Knowledge of customs clearing processes and the ability to ensure accurate and timely clearance of goods.

Personal Skills

• Open and friendly personality.
• Collaborate to achieve team goals.
• Creative and demonstrates flair.
• A flexible and adaptable attitude.
• Commitment to quality and customer satisfaction.
• The motivation to complete activities both individually and as a team.
• Solution-focused, with the ability to prioritise.
• Strong problem solving and debugging skills.
• Persistent and resilient under pressure, with a good sense of humor.
• Accurate, with high attention to detail.

How to apply
“Send your resumes to [email protected]
Please carefully add the position you are applying for in the Subject line Clearly. This is very important. E.g.
Subject: your name - position title

We care less about years of experience and more about your drive, problem-solving skills, initiative, work ethic, personal integrity, and creativity. A primary requirement for this role is an extraordinary knack for clear and concise communication. You can demonstrate that knack by explaining why you think our company is a good match for you.