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    Stephen Hsu

    Stephen Hsu

    Vice President, Product Management at Salesforce

    Management San Francisco University of Califor...
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    About
    Achievements

    Currently, I head up Salesforce’s sales engagement product portfolio, which includes High Velocity Sales + Lightning Dialer (the ultimate inside sales solution), Salesforce Inbox (CRM-powered email & calendar solution), our Sales Cloud mobile apps, and our strategic integrations with Google and Microsoft.

    Previously, I launched the Community Cloud as a founding member of the PM team. Built on top of the Salesforce platform, it not only allows community members to collaborate and discuss topics of interest, it integrates directly with CRM data that creates personalized data-backed experiences for the user.

    At Lithium, I launched a new big data & analytics platform for the company. Promoted within a year to Product Line Owner, managed a PM and UX designer, and founded an internal business intelligence department to service in-house data scientists, customers, and professional services.

    Describe the most impressive thing you've done.
    Skills
    Product Management Management Consulting Web Analytics Social CRM CRM Social Media Marketing Analytics Big Data E-Commerce Product Marketing SQL
    Locations
    Silicon Valley
     
    Experience
    Join me at Salesforce!
    322 Open Positions · $0k–$496k/yr
    View Jobs
    Salesforce
    Salesforce
    VP Product Management 2017 - Present (about 9 years)
    Vice President of Product Management, MuleSoft
    Aug 2020 - Present · 1 yr 8 mos
    (see Vice President of Product Management, MuleSoft section above)

    Advisor, Salesforce... more Ventures
    Aug 2020 - Present · 1 yr 8

    - Evaluation of potential new investments and advisory to the Salesforce Ventures portfolio companies.

    Vice President of Product Management, Sales Cloud
    Aug 2019 - Jul 2020 · 1 yr
    San Francisco Bay Area

    - Led Salesforce’s sales engagement and productivity product portfolio by driving roadmap and go-to-market activities to make Sales Cloud the #1 Sales Force Automation provider 15 years and running.

    Products:
    -High Velocity Sales, the ultimate inside sales productivity solution for CRM
    -Sales Dialer, our native dialer solution and our CTI partnerships
    -Salesforce Inbox, our CRM-powered email & calendar solution for sales
    -Einstein Conversation Intelligence, our AI-driven insights solution for sales calls
    -Sales Cloud mobile apps (the sales apps in the Salesforce mobile app)
    -Strategic partnerships & integrations with Google (Gmail, Sheets), Microsoft (Outlook, Teams), and Slack
    -Core Sales Cloud productivity capabilities (leads, contacts, duplicate management, calendar, and tasks)

    Head of Product, High Velocity Sales
    Aug 2017 - Jul 2019 · 2 yrs

    - From initial product concept and definition all the way to go-to-market strategy, pricing, and marketing, I led 100+ engineers, designers, and product managers to launch High Velocity Sales, the ultimate sales engagement solution. To achieve it, I unified four different product line teams under one vision and led a cross-functional group of team leads to execute an aggressive plan that enabled us to enter a new market within two releases, just in time for debut at Dreamforce ‘18.

    - Award: Special achievement for launching High Velocity Sales
    Speaker: Presented at the company’s FY20 kickoff that led 35k employees toward the company’s priorities for the next year
    Director of Product Management 2013 - 2016 (about 3 years)
    - Co-founding product manager (1 of 3 PMs) of Salesforce's fourth cloud, Experience Cloud, creating and leading the next generation of artificial intelligence for customer... more experiences. I helped found Experience Cloud as the Product Lead on Customer Communities (1st Community product on the Lightning platform) and grow it into one of the fastest growing product lines in Salesforce history.

    Senior Product Manager, Experience Cloud
    2013 - 2014 · 1 yr

    Launched the Communities product line in June 2013 and helped build the business into one of the fastest growing product lines in Salesforce history. I was one of the three original product managers who led the development of the product, which would eventually grow to nine-figure ARR and be supported by 15+ engineering teams.

    - Launched Salesforce1 for Communities, the mobile app built on the new Lightning platform. I led the development of several of the social capabilities of Salesforce1, including the community features and notification system.
    Lithium Technologies
    Exit
    Lithium Technologies
    Product Line Manager 2011 - 2013 (about 2 years)
    - Launched Lithium Social Intelligence, a product line that combined analytics and social media monitoring features to provide intelligence across the entire community.

    -... more Lithium (now Khoros) is the #1 customer engagement platform (Gartner Magic Quadrant). Led a team to launch the Lithium Social Intelligence analytics product at LiNC 2013, including community analytics, data platform, and social media management.

    - Managed a product management team to launch a next generation data platform and analytics product (Lithium Social Intelligence) to extend analytics capabilities across Lithium's Social Customer Experience platform; the first product to be publicly launched at the LiNC annual conference in company history. Incidentally, the data engine we chose to crunch the data was a company called Edgespring, which went on to be acquired by my next employer and become Salesforce’s Analytics Cloud.

    Product Manager, Social Media Marketing & Support
    2011 - 2012 . 1 yr

    - Led product management for social media marketing and support that unlocked our entry into the social support market and Forrester’s Wave report for social media monitoring.
    MedeAnalytics
    Exit
    MedeAnalytics
    Product Manager 2011 (8 months)
    - Launched a real-time reporting product called Patient Access Intelligence that enabled patient access managers to monitor nurse workflow and control quality at the time... more of registration and admission.

    - Launched a patient access workflow product that helps hospitals screen and register patients. Planning the roadmap, interfacing with client success teams, and defining requirements, I worked closely with all stakeholders in a cross-departmental team to develop the features of the product. In addition, I led implementation, QA, third party integrations (HL7), and UAT efforts to make Go Lives successful for clients.

    Award: Leadership Pillar Award 2010
    Award: Project Management Award 2010

    Implementation Manager
    2010 - 2011 · 1 yr

    - Led customer success engagement and implementation of analytics solutions across North American healthcare systems.
    MuleSoft
    MuleSoft
    Vice President of Product Management 2020 - Present (about 6 years)
    - MuleSoft is the world’s #1 integration & API management platform, complete with monitoring, security, and integration capabilities for any persona in the modern composable... more enterprise. We are the fastest growing acquisition by Salesforce, and our business is exponentially growing. Leading a diverse team of 26 product managers, I head up MuleSoft’s integration and automation products:

    - For line of business users:
    -MuleSoft Composer, our no-code integration automation solution for citizen integrators
    -MuleSoft Robotic Process Automation (via acquisition of Servicetrace)
    -MuleSoft for Slack and Salesforce's automation suite

    - For developers:
    -Anypoint Studio, our IDE for integration developers, our SDK, and DataWeave, our transformation language
    -DataGraph, our GraphQL solution for API-led integration
    -Anypoint Partner Manager and B2B solutions
    -Anypoint connectivity platform (our connectors to hundreds of systems)

    - Regular public speaking personality at MuleSoft events, Salesforce events, all hands calls announcing new products, analyst summits, and company sales kickoffs.
    Directly
    Directly
    Head of Product 2017 (6 months)
    - Directly is a customer experience automation solution that companies like Airbnb, Microsoft, Samsung, Nextdoor, and more use to scale their customer support organizations... more across the world.

    - As Head of Product, I helped lead the company upmarket post-Series A by creating and executing on a roadmap that acquired customers like Microsoft, Samsung, LinkedIn, Autodesk, and Airbnb. We successfully secured our Series B round with an innovative group of customers, including strategic investments by Microsoft and Autodesk.
    Flypfeed
    Flypfeed
    Co-Founder 2015 - 2016 (about 1 year)
    - Co-developed a social app that engages users with a public side and a private, encrypted side of the same post.

    - Built on iOS utilizing Facebook's Cloud offering... more Parse, Flypfeed enabled users to tell two sides to every story. My co-founder and I designed, developed, and launched the app in July 2015.

    - US Patent: System and method for creating and transitioning to multiple facets of a social media object in a social network
    Triage Consulting Group
    Triage Consulting Group
    Manager 2003 - 2010 (about 7 years)
    - Managed a 25-consultant organization comprised of revenue cycle teams in New Jersey, Florida, Virginia, and Georgia. Contract analyses, claim audits across managed care,... more Medicare, Medicaid, and workers' compensation volumes, and consulting on revenue cycle process flow. Manager of IT and network operations within the East Coast office of Triage Consulting Group.

    - New Jersey Hospital: Identified $6 million in unbilled implant charges, resulting in $2.5 million in additional reimbursement to the client.

    - National Health System: Identified out-dated Gamma Knife CPT code being used on UB-04s, resulting in $8 million in recovered underpayments across the entire system.

    - Regional Health System: Revamped revenue cycle process for identifying and collecting reimbursement from Workers Compensation carriers across multiple states. Increased reimbursement rate across the system by 45% based on usual and customary payment disputes and avoidance of contractual time limits.


    Senior Associate
    2005 - 2008 · 3 yrs
    San Francisco, CA

    - Led revenue cycle consulting engagements with hospitals in San Francisco, Los Angeles, San Diego, Las Vegas, Atlanta, Tampa, Jacksonville, and Philadelphia, identifying between $2 and $4 million in underpayments across managed care and government payers on each project. Developed database applications to build efficient claim audit processes, supported IT infrastructure across the company, performed data analysis for process flow recommendations.

    Award: Top Senior Associate 2007
    Award: Top Senior Associate 2006
    Award: Information Technology MVP 2006

    Associate
    2003 - 2005 · 2 yrs
    San Francisco, California
    Founder
     
    Employee
    Lithium Technologies, Salesforce, MedeAnalytics, Triage Consulting Group, Flypfeed, Directly, MuleSoft
    Investor
     
    Incubator
     
    Advisor
     
    Attorney
     
    Board Member
     
    Mentor
     
    Member
     
    Acquired
     
     
    Education
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