Chisel
Founder
Westin Hatch
Seasoned operations executive in the tech industry who approaches operations problems with human-design centered mindset.
Seasoned operations executive in the tech industry who approaches operations problems with human-design centered mindset.
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Experience
Accenture
Employee
Vice President, Global Head of Services Operations
Westin is a seasoned operations executive with experience in scaling operations in the midst of hyper-growth. He has built and overseen global operational organizations consisting... more of data science, capacity planning, software engineers, program management, enablement, and product management capabilities. He has experience managing a P&L and scaling profits exponentially. He has a unique approach to operations through deep expertise in Design Thinking, Design Innovation, and Human-Centered Design. Westin mentors team members to follow a structured design approach to improve likelihood of achieving breakthrough innovations in operations.
Deloitte Digital
Customer Experience Architect
Founder
Employee
Education
About
Achievements
Scaled Services at Qualtrics from 200 to 1500 employees while also integrating 4 acquisitions one of which being a $1B acquisition. Improved margins from -100% to +20% within 2 year period. Managed P&L directly for implementation team—maintained 78% margin while growing revenue 150% in 2 year period.
Lead designer of Mayo Clinic's current EHR system.
Product manager over eBay's SEO efforts growing Page rankings by 67%. Also oversaw global (i.e. non-US) websites for eBay as product manager increasing revenue by $48MM with overhaul and integration of global websites.
Describe the most impressive thing you've done.
Skills
Locations
Q&A
What's the most useful business-related book you've ever read?
High Output Management by Andy Grove