Founder, Executive Director
Tom Britton
Co-founder @SyndicateRoom
MBA from Cambridge, Product Manager @Thetrainline.com, Biz dev @Allyance Communications, Six Sigma, Prince II, Agile, ex-pro athlete
Co-founder @SyndicateRoom
MBA from Cambridge, Product Manager @Thetrainline.com, Biz dev @Allyance Communications, Six Sigma, Prince II, Agile, ex-pro athlete
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Experience
Trainline
Product Manager
First worked on implementing a new CRM into the Ops team, integrated an external call centre, brought in NPS as the main metric for all of Customer Services.
Then moved... more to the HQ in London to take over Commercial Products. Introduced the first train ticketing mobile apps beginning in 2009 (Nokia phones, then iPhone, Windows, then Android - this was based on usage at that time) whilst re-platforming the main booking system in combination with optimisating the booking flow.
Then moved... more to the HQ in London to take over Commercial Products. Introduced the first train ticketing mobile apps beginning in 2009 (Nokia phones, then iPhone, Windows, then Android - this was based on usage at that time) whilst re-platforming the main booking system in combination with optimisating the booking flow.
Berwick Rangers
Centre Half
Allyance Communications
Sales Engineer
Founder
Employee
Education
About
Achievements
I launched Europe's first train ticket retailing application which has been downloaded over 5 million times, plans over 200,000 journeys a day and accounts for a not insignificant revenue stream for Trainline.com
Describe the most impressive thing you've done.
Skills
Locations
Q&A
What's the most useful business-related book you've ever read?
How to win friends and influence people
What's your favorite non-business book?
The Fountainhead
If money were not an issue, what would you be doing right now?
Mentoring entrepreneurs and spending more time with my family.
What words of advice would you give your younger self?
You don't enjoy the journey so much if you're always rushing to finish.
Which founders or startups do you most admire?
Slack, Stripe, Superhuman,Wild.ai
What's your super power?
Patience
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