Terence Daniels

Experience

Chief Operating Officer 2021 - Present (over 5 years)

PersonaFi helps people of any level of experience invest with more confidence and success.
• Create new company policies and processes
• Design and implement business... more

JFQ Lending

Customer Experience Specialist 2020 - Present (over 6 years)

JFQ is a group of mortgage professionals dedicated to serving those that served our country. They use their expertise and streamlined technology to make the process as effortless... more

CoachNow

Head of Customer Experience 2018 - 2020 (over 1 year)

Managed 6+ lines of communication with 2000+ paid users and 100,000+ users
<12hr median issue close times | >90% CSAT | <10% annual churn rate
Created Customer... more

TrackMan

Customer Support Manager 2016 - 2018 (almost 2 years)

Managed 4+ lines of communicate with 7500+ customers
<12hr median issue close times | >90% CSAT
Managed unit pool consisting of $1 million+ in inventory
Created... more

Employee

TrackMan, CoachNow, JFQ Lending, PersonaFi

Education

About

Skills

Management Strategic Vision Technical Support Sales and Marketing Digital Marketing Customer Service Customer Relationship Management Project Management Application Support Sales Support

Locations

Phoenix

Q&A

What's the most useful business-related book you've ever read?

Shoe Dog - Phil Knight