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    Steph Hay

    Steph Hay

    Created Eno (gender-neutral AI) by Capital One. Co-founded @fastcustomer + @WorkDesignMagazine. One of Fast Company’s Most Creative People of 2019.

    Entrepreneur Washington DC Ohio University
    stephaniehay.com
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    Experience
    Join me at Capital One!
    975 Open Positions · $45k–$392k/yr
    View Jobs
    Capital One
    Capital One
    VP, Conversational AI + Data Experiences 2014 - Present (almost 12 years)
    Launched Eno (gender-neutral AI), Virtual Numbers by Eno, and Capital One Alexa skill. Led 150-person team focused on Conversational AI, ML, and data experiences for FinTech.
    Work Design Magazine
    Work Design Magazine
    Co-Founding Editor, Head of Product 2012 - 2014 (about 2 years)
    Articles and events exploring the future of work.
    FastCustomer
    Exit
    FastCustomer
    Co-Founder, Head of Growth Marketing 2010 - 2012 (about 2 years)
    Never wait on hold for customer service. Top 10 App of 2012 by TIME.
    Founder
     
    Employee
    FastCustomer, Work Design Magazine, Capital One
    Investor
     
    Incubator
     
    Advisor
    TwitMusic, Conscious Ventures
    Attorney
     
    Board Member
     
    Mentor
    500 Global, Fortify Ventures
    Member
     
    Acquired
     
     
    Education
     
    About
    Achievements

    FastCompany Top 100 Most Creative People in Business (2019); NLP patent recipient; Co-founder of FastCustomer and Work Design Magazine; former DC Lean Startup Circle co-organizer and mentor at 500 startups (SF); current mentor at Conscious Ventures Labs (DC)

    Describe the most impressive thing you've done.
    Skills
    Product Management Design Operations
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