SoloFunds
Technical Lead, CS
Minimized daily open tickets by 40% via efficient support and issue resolution, utilizing Amazon Quicksight to manually push funds stuck in the payment gateway.
Drove business... more growth, reduced customer wait times, and optimized internal processes via the design of the customer service admin dashboard and SoLoFunds iOS app.
Drove business... more growth, reduced customer wait times, and optimized internal processes via the design of the customer service admin dashboard and SoLoFunds iOS app.
