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    Sharia Huda

    Sharia Huda

    Operator with a background in research, partnerships, and product (customer-facing). Access, community, and emerging technology are what I'm passionate about.

    Customer Success Manager New York City Suny,University At B...
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    Experience
    CuriosityStream
    CuriosityStream
    Director of Engagement 2020 - 2021 (about 1 year)
    - Developed operations strategy in 2 months and streamlined internal processes.
    - Built partnership engagement plan and insight reports using Tableau to track usage. -... more Tripled client engagement and usage in less than 6 months and deescalated customer concerns as the company prepared for IPO.
    - Analyzed product features and drove client feedback, preventing retention for all accounts.
    BrainPOP
    BrainPOP
    Implementation Manager (West Coast) 2018 - 2019 (10 months)
    - Managed accounts and onboarded 500,000 users in less than 6 months, increasing revenue by 45%.
    - Provided feedback for multiple product roadmaps, tested all products... more to ensure successful launches and new business opportunities.
    - Improved product upgrades and trained clients using live demos which results in increased renewals by 40%
    Innovation Near Me
    Innovation Near Me
    Consultant 2017 - Present (over 9 years)
    Managed over 10 clients and led engagements across post-sales (customer success, onboarding, implementation, product testing).
    Founder
     
    Employee
    Bill and Melinda Gates Foundation, Startup Edtech VR, Innovation Near Me, BrainPOP, CuriosityStream
    Investor
     
    Incubator
     
    Advisor
     
    Attorney
     
    Board Member
     
    Mentor
     
    Member
     
    Acquired
     
     
    Projects
    Implementation/Project site for BrainPOP
    Company Internal Site
    Implementation, Google Site · Create a google site for all current implementation related projects that can be used by Design, UX, Sales, Engineers,… · More Scrip Writers, Product team.

    I created the google site that provides all the google doc, videos, sheets, company language, current and previous projects. Including training guides on our internal database, NetSuite and HelpScout.
    Goal: Audience
    BrainPOP Users
    Implementation, Coggle · The design outlines the users for an EdTech company on a high-level.

    Design a flow that is visually explains target audience outreach
    Integrate Software Roadmap
    Lead execution priorities for software before launch date
    Advisor, Slack, Trello, Google Docs · Product design, feedback, compatibility, growth strategy and data privacy regulations
    Maxwell Witt
    Kevin Celisca
    With Kevin Celisca, Maxwell Witt
     
    Education
     
    About
    Achievements

    I generated over $500k in revenue during my first year at BrainPOP by coaching the sales team on market opportunities, driving the customer's voice for product features.
    I deployed VR hardware and software for 3,000 users and increased revenue by 50% for the first-ever enterprise early-stage VR startup, through contract negotiations and cutting the cost of internal out-of-pocket hardware prices.
    I've built relationships with some of the largest VC funds to bridge access to capital and have coached over 30+ founders.
    I've grown a community of entrepreneurs, professionals, educators, and investors from 3k to 9k organically.
    Community, Data, Partnerships, and Products are things that I get really excited about!

    Describe the most impressive thing you've done.
    Skills
    Account Management CRM User Research Digital Strategy Content Marketing Cross-Functional Team Leadership Sales/Marketing and Strategic Partnerships Community Engagement Leadership Development B2B Social Media Strategy & Implementation Social Impact Venture Capital Business Development Customer Relationship Management Marketing Management Tableau
    Locations
    Remote New York City
     
    Q&A
    What's the most useful business-related book you've ever read?

    The most useful business-related book I have ever read would have to be "Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity" by Kim Scott.

    What's the best way for people to get in touch with you?

    Send me an email - [email protected] and/or reach out to me via linkedin!

    What words of wisdom do you live by?

    Be kind, always.

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