Sarah Darlington

Experience

MakeSpace

Vice President, Sales & Customer Support

2020 - 2022 (over 1 year)


MakeSpace is a Series E, technology-enabled, full-service storage company, backed by Iron Mountain.

Head of Sales

2018 - 2020 (about 2 years)


- Led team through rollout of strategic partnership with Iron Mountain, and expansion from 4 to 24 markets; scaled headcount 3x in a 6 week period to support new market expansion
-... more Launched two new sales channels (B2B & Partnerships) to drive growth and acquire higher LTV customers

Director of Sales Operations

2017 - 2018 (11 months)


- Key Responsibilities: analyze data to identify opportunities to improve team efficiency; implement scalable structure, processes, and software to optimize output; monitor... more and cascade team metrics to sales team managers, and report team performance and optimization recommendations to senior leadership.
- Achievements: led team to over-achieve target each month in Q4 '18; improved team outbound efficiency by 60%+
- Built and managed sales forecasts and headcount model
- Set, tracked, and cascaded KPIs to sales managers & execs
- Overhauled hiring process and pipeline to improve overall team performance and reduce churn
- Sourced, trained, and managed off-shore team who monitor lead qualification via Drift chat
- Promoted to join leadership team within six months
- Improved sales team outbound efficiency by 60%
- Software / Technical Expertise: Looker (LookML & SQL), Excel, Close.io (CRM), Drift (Live Chat), Invoca (Marketing Campaign Tracking), Clubhouse, Zapier (Automations), Gong.io (Call Transcription)

Anheuser-Busch Inbev

Sr. District Manager 2013 - 2017 (over 3 years)

Senior District Manager, Miami
Managed the Miami territory:
- #1 ranked market nationally for 2015 YoY volume growth out of 488 markets
- Oversaw 16 field sales employees... more

Employee

Media Armor, Anheuser-Busch Inbev, Green Bean, Unfettered Socks, Gastrograph, HomeLister, MakeSpace

Advisor

Farmplicity

Projects

Advertising & Monetization Strategy

digital advertising strategy

Consultant · Created a comprehensive advertising guide and strategy for the company at an early stage

With Amit Adamov, Guy Hadar

Consumer Analysis & Growth Strategy

analysis on current customer base & growth recommendations

Consultant, Microsoft Excel · Performed a comprehensive analysis of current customer base; advised on growth strategies, specifically related to digital marketing

Education

About

Achievements

I founded Green Bean (greenbeansalads.com), a fast-casual, sustainable salad and wrap restaurant, during my junior year at Washington University (Systems Engineering, 2013), which included raising $135,000 in funding, establishing efficient operations, and managing 10 employees.

I was a finalist in the Global Student Entrepreneur Awards in 2012.

Describe the most impressive thing you've done.

Skills

Microsoft PowerPoint Consulting Leadership Management Training Sales Strategy and Management Sales Sales and Marketing Organization Development Business Operations Operations Management Sales Operations Microsoft Excel Looker CRM Close.Io Operational Efficiency

Locations

New York City

Sarah Darlington

Problem Solver • Optimizer • Sales Leader | VP Sales & Support @MakeSpace | Sales @Anheuser-Busch Inbev | Startup Founder | BS Engineering