Google
1. Enabled 1000x scale in Google's Optimization Services through a combination of automation and pushing self-help into the ecosystem of Advertisers and their Media Agencies.
2. Setup an entirely new business enablement and transformation function (MediaOps Practice) from scratch.
3. Setup an entirely new capability, Performance Marketing Specialists, enabling deep focus on Display Advertising, Shopping and mobile app promotions and re-engagement of audiences
4. Transformed Google Canada's sales support operations from a CSAT of 29% to 89% while topping global benchmarks in all business metrics (revenue impact, internal lead metrics)
5. Turned around the performance of the US Retail team from a CSAT of 25% to 75% enabling transformed trust between Sales and Operations teams
CPA Global (Intellectual Property Services)
Setup several new lines of business for the company, especially Patent Monetization for customers in lieu of portfolio abandonment
The New Human Revolution (30 volumes)
Mentoring
Chant the Daimoku, don't worry!