Docho
Founder
Paul Janzer
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Experience
Exit
Product Lead
Head of Product, Transportation (May 2019 – Jun 2020)
Head of Product for Airbnb's Transportation business unit, an incubation started in early 2019 that was committed... more to delivering "a hosted journey from the moment you leave home until the moment you return."
In this role, I worked along with the rest of our leadership team to develop a 5+ year vision and strategy for this new business. I also worked with a ~20 person product team to design and build our MVP.
Interim Head of Product, Homes Guest (Apr 2018 – May 2019)
Managed a team of 9 PMs responsible for the entire end-to-end homes guest experience, including growth (seo, performance marketing, email marketing), search (ranking, refinement, and product description pages), and membership (booking, activation, and recognition). Reported directly into the VP of Product for Homes and served as a member of the Homes Guest leadership team. Responsible for the product strategy and performance of a 100+ person product org.
Worked directly with the President of Airbnb Homes to design a loyalty program for Airbnb ("Superguest") which was tentatively slated to roll out in 2020.
Product Lead, Guest Membership (Jul 2017 – Apr 2018)
Product Lead for teams covering:
*Guest Activation -- signup, login, booking requirements, sessions
*Guest Booking -- homes checkout and contact host flows
*Guest Engagement -- emails, push, SMS, and onsite notifications
*Guest Recognition -- rewarding and recognizing contributions to our community
Product Manager, Guest Growth (Mar 2016 – Jul 2017)
Growth Platform: Building scalable systems for driving guest growth, including:
*Internationalization: infrastructure that enables site/app localization and the products/UI that help the global user base interact with linguistically diverse UGC and hosts.
*Authentication: frictionless, secure flows for signing up, logging in, and completing other authentication checkpoints.
*Copy Experimentation: self-service, internal system for running copy experiments
Head of Product for Airbnb's Transportation business unit, an incubation started in early 2019 that was committed... more to delivering "a hosted journey from the moment you leave home until the moment you return."
In this role, I worked along with the rest of our leadership team to develop a 5+ year vision and strategy for this new business. I also worked with a ~20 person product team to design and build our MVP.
Interim Head of Product, Homes Guest (Apr 2018 – May 2019)
Managed a team of 9 PMs responsible for the entire end-to-end homes guest experience, including growth (seo, performance marketing, email marketing), search (ranking, refinement, and product description pages), and membership (booking, activation, and recognition). Reported directly into the VP of Product for Homes and served as a member of the Homes Guest leadership team. Responsible for the product strategy and performance of a 100+ person product org.
Worked directly with the President of Airbnb Homes to design a loyalty program for Airbnb ("Superguest") which was tentatively slated to roll out in 2020.
Product Lead, Guest Membership (Jul 2017 – Apr 2018)
Product Lead for teams covering:
*Guest Activation -- signup, login, booking requirements, sessions
*Guest Booking -- homes checkout and contact host flows
*Guest Engagement -- emails, push, SMS, and onsite notifications
*Guest Recognition -- rewarding and recognizing contributions to our community
Product Manager, Guest Growth (Mar 2016 – Jul 2017)
Growth Platform: Building scalable systems for driving guest growth, including:
*Internationalization: infrastructure that enables site/app localization and the products/UI that help the global user base interact with linguistically diverse UGC and hosts.
*Authentication: frictionless, secure flows for signing up, logging in, and completing other authentication checkpoints.
*Copy Experimentation: self-service, internal system for running copy experiments
Exit
Product Manager, User Operations Manager
Product Manager, Growth (Sep 2011 – May 2015)
• Internet.org: Worked with mobile operators to accelerate internet adoption in the developing world by offering free... more cellular data for basic internet services
*** Mobile Partner Portal: built out a web interface that allowed carriers to manage their integrations with Facebook and track detailed analytics about their customers
*** Zero-Rating: built and launched a product that allowed operators to offer free access to all Facebook mobile services (mobile web, applications, etc.); worked with MNOs to test various different eligibility requirements that would allow the programs to be sustainable over the long-term
• Scrapbooks: teamed with a PM on the Engagement team to launch a product that allows parents to tag their <13 y/o children and aggregate the tagged photos in a “scrapbook”
Manager, User Operations (Aug 2005 – Sep 2011)
• Facebook’s first full-time customer support rep
• Directly supported several high profile launches including Photos, High School, and NewsFeed, building communication channels between Support and Product
• Authored original Help Center
• Worked with the Chief Privacy Officer and Product/Engineering teams to create Facebook’s first content policies and moderation flows
• Contributed to the development of hiring, onboarding, and QA programs
• Directly managed 5-7 Team Leads who in turn managed up to 80 people in our Palo Alto headquarters
• As part of global leadership team, helped scale department to >200 people across four offices
• Worked with Support Engineering to drive massive efficiency gains through product/tool changes, help center improvements, and automation
• Built out teams dedicated to proactively detecting and combating abusive and illegal behavior on the site (e.g., Spam, Hate Speech, Child Pornography, etc)
• Internet.org: Worked with mobile operators to accelerate internet adoption in the developing world by offering free... more cellular data for basic internet services
*** Mobile Partner Portal: built out a web interface that allowed carriers to manage their integrations with Facebook and track detailed analytics about their customers
*** Zero-Rating: built and launched a product that allowed operators to offer free access to all Facebook mobile services (mobile web, applications, etc.); worked with MNOs to test various different eligibility requirements that would allow the programs to be sustainable over the long-term
• Scrapbooks: teamed with a PM on the Engagement team to launch a product that allows parents to tag their <13 y/o children and aggregate the tagged photos in a “scrapbook”
Manager, User Operations (Aug 2005 – Sep 2011)
• Facebook’s first full-time customer support rep
• Directly supported several high profile launches including Photos, High School, and NewsFeed, building communication channels between Support and Product
• Authored original Help Center
• Worked with the Chief Privacy Officer and Product/Engineering teams to create Facebook’s first content policies and moderation flows
• Contributed to the development of hiring, onboarding, and QA programs
• Directly managed 5-7 Team Leads who in turn managed up to 80 people in our Palo Alto headquarters
• As part of global leadership team, helped scale department to >200 people across four offices
• Worked with Support Engineering to drive massive efficiency gains through product/tool changes, help center improvements, and automation
• Built out teams dedicated to proactively detecting and combating abusive and illegal behavior on the site (e.g., Spam, Hate Speech, Child Pornography, etc)
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