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    Norman Ortiz

    Norman Ortiz

    As a former Ind.Engineer, I'm known for identifying areas of opportunity, analyzing trends and customer patterns as well as improving processes and ADA comp.

    Entrepreneur Florida University of Phoenix...
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    Experience
    Carnival Cruise Lines
    Carnival Cruise Lines
    Digital Product Manager 2020 - Present (over 6 years)
    • Lead the development and implementation of onboard digital experiences like Carnival Hub App and Pixels Photo Print.
    • Increase photo sales across fleets by 15% with... more enhancements to the photo purchasing experience.
    • Implement touch screen kiosk experiences for guests using native and web development.
    • Gather requirements and manage a scrum team and 6 figure budgets while delivering progress to the business.
    • Act as liaison between business and IT to solve problems and make solutions reality
    iGenApps
    iGenApps
    Founder, HEAD OF UI/UX & PRODUCT DEVELOPMENT 2011 - 2020 (over 9 years)
    * Managed the release of beta and earlier versions of multiple mobile and mix reality apps * Interact with customers and channel partners to understand user problems and identify... more unmet consumer needs * Analyze and compare features, value proposition and user consumption between existing competitive products. * Develop product roadmaps and business plans define and prioritize product requirements, features and functionality using MVP (minimum viable product) approach with 2 weekly sprints * Ensur
    Office Depot
    Office Depot
    SR UX PRODUCT MANAGER / ARCHITECT 2019 - 2020 (about 1 year)
    * Improve on-time delivery by 70% and increased efficiency of production by creating a reusable set of components developed in React.JS. * Collaborate with eCommerce VP's... more and Directors to deliver new features, bug fixes and enhancements * Supervise the development team and ensure quality and consistency on the deliverables using Agile methodology. * Present bi-weekly demos to the top management on what is about to be developed as well as what is about to go out to the users. * Meet with product
    RingCentral
    RingCentral
    SR UI/UX MARKETING MANAGER 2015 - 2018 (about 3 years)
    * Produce compelling and engaging user experiences to allow users accomplish their goal easier and efficiently. * Develop the user experiences providing the vision, strategy,... more business planning, testing and personalization. * Design and improve the sale funnels for US and international markets. * Manage the redesign of the RingCentral.com website and manage the relationship with an agency.
    Bristol-Myers Squibb
    Bristol-Myers Squibb
    OPERATIONAL EFFECTIVENESS DIRECTOR 2012 - 2015 (about 3 years)
    * Responsible for providing data, solutions and systems support to the Commercial units (Sales, Marketing, Medical and Access). * Gather business needs from the Sales and... more Marketing teams and transform them into actionable tasks to be developed. * Provide strategies and evaluate marketing opportunities with actionable items. * Create targeting and segmentation for physicians based on product adoption and prescription volumes. * Define, development and implement attribution models to measure KPIs
    Glaxosmithkline
    Glaxosmithkline
    IT Project Manager 2004 - 2011 (over 6 years)
    Regional Liaison to lead local and corporate large-scale projects through the full lifecycle process.
    • Provide support to Marketing and Sales operations
    • Increased... more product sales by 12% through the proposal, design, development, and implementation of an innovative targeting methodology for the commercial area.
    • Normalized and integrated multiple system databases to ease maintenance and improve performance of report's generation by reducing the overall processing time 75%.
    X.P.O.U.S.
    X.P.O.U.S.
    DIGITAL TRANSFORMATION CONSULTANT 2000 - 2011 (about 11 years)
    * Provide support and guidance to clients in IT related and online solutions that could enhance their business. * Develop online marketing strategies Major Contributions:... more * Provided business intelligence and data analytics solutions to PepsiCo., Bristol-Myers Squibb, Pfizer and P&G. * Successfully maintained and increased client satisfaction by designing state-of-the-art solutions. * Over 100 clients served
    Pfizer
    Pfizer
    System Analyst 2000 - 2001 (over 1 year)
    Founder
    iGenApps
    Employee
    Pfizer, Glaxosmithkline, X.P.O.U.S., Bristol-Myers Squibb, RingCentral, Office Depot, Carnival Cruise Lines
    Investor
     
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    Attorney
     
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    About
    Achievements

    Providing a solution for any mobile device user to be able to create their own mobile Apps straight from the device and without programming. iGenApps was founded in 2011 and has achieved over 10,000 users from 116 countries to bring an easy patented way to help the common mobile device users to have their own mobile Apps for personal or business use. This will allow anyone to take advantage of the mobile phenomena at a very low cost.

    Describe the most impressive thing you've done.
    Skills
    Entrepreneur Analytics & Reporting Online Marketing Mobile Application Design Business Operations Business Intelligence Automation Bilingual Business Analysis Business Objects Cognos Crystal Reports Data Analysis XML HTML Information Technology Internet JSON Leadership Development Management Microsoft Access Microsoft Excel Microsoft Office Microsoft PowerPoint Microsoft Word MySQL Operating Systems Project Management Research Scala Statistical Analysis Strategic Planning SQL Training Visual Design Agile agile methodologies Agile methodology Architect Artificial Intelligence Business Analyst Business Planning Cascading Style Sheet (CSS) CSS Customer Relationship Management Ecommerce English language Jira Leadership Marketing Management Microsoft Visual Basic Planning Product Development Programming Project Manager SCRUM Services Tableau Tableau Software Product Design Mobile Development Mobile Application Development
    Locations
    Florida
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