Miguel Velazquez

Director of Ops @Supernormal. Serial operator with stints @Meta, @Instagram, @Deliveroo and others. Studied @Dartmouth College. @Oxford MBA

COO London University of Oxford '19

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Experience

Supernormal

Director of Ops 2022 - Present (almost 2 years)

CreativeX

Head of Customer Experience 2021 - 2022 (over 1 year)

Deliveroo

Exit

Global Ops Strategy Manager 2019 - 2021 (over 1 year)

Fin

Head of Operations 2015 - 2018 (about 3 years)

Secret

Operations Lead 2014 - 2015 (8 months)

Meta

Exit

Principal, Community Operations 2010 - 2014 (over 4 years)

Employee

Secret, Meta, Fin, Deliveroo, CreativeX, Supernormal

Education

About

Achievements

I've been working in tech for 10+ years with a focus on scaling operations. At Facebook, I led the team that provided support for 150+ million users in Latin America, then I managed support for Instagram's 100+ million users. At Secret, I built out the company's user support operations from scratch before taking over as Operations Lead for the entire company, responsible for Finance, Legal, HR, and User Ops. I built and ran a 24/7 operations team at Fin. At Deliveroo, I ran our Rider Support strategy with a focus on fraud and escalations.

Describe the most impressive thing you've done.

Skills

Operations Management SQL Data Analysis Customer Experience

Locations

Amsterdam Madrid Barcelona New York City Paris Miami Washington DC London