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    Chris Bank

    Chris Bank

    Product manager with 5+ years in product roles in B2B SaaS. Led product cycles from 0-1 to scale in startups and pubcos.

    Product Manager San Francisco General Assembly '13
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    Experience
    Connect the Dots
    Connect the Dots
    Sr. Product Manager, Core & Integrations 2022 - 2025 (about 2 years)
    - Partnered with leadership on vision, strategy, planning, OKRs/KPIs, roadmap, and org design.
    - Delivered 0→1 products and enhancements to scale ARR 7.5× to $Xm and users... more 3.3× across 4,250 orgs.
    - Launched Enterprise edition by re-architecting and designing core product to grow ARR 2.7×, NRR 25%.
    - Championed fixing 425 legacy issues (bugs, gaps, UI/UX), reducing churn 26% and support tickets 7×.
    - Led team of 8 across web, mobile, and browser extension.
    Okta
    Okta
    Sr. Product Manager, Digital Customer Experience (CX) 2020 - 2023 (over 2 years)
    - Re-built web and mobile support products, increasing customer penetration 25% and visitors 31%.
    - Re-built community product, growing members 3.1×, user-generated content... more 6.3×, and self-service 37%.
    - Optimized search, boosting SEO traffic 59%, on-site search adoption 11%, and content chick-thru 41%.
    Sr. Platform Manager, Enablement Systems 2018 - 2020 (over 2 years)
    - Led team of 2 managing 9 internal systems for 47K users with an average 4/5 CSAT.
    - Key initiatives led to boosting adoption 81%, engagement to 45 min/day, and activity... more 2.1× YoY.
    - Re-built internal web and mobile video platform, turning around and boosting usage 65%.
    PlanGrid
    Exit
    PlanGrid
    Director of Product Marketing 2016 - 2017 (over 1 year)
    - Co-led product strategy and GTM across 3 product managers accounting for 50% of revenue.
    - Built tiered product launch playbook, improving launch ROI and cross-functional... more alignment.
    - Led customer, competitive, and market research to inform product and GTM.
    Tact.ai
    Tact.ai
    Head Marketing 2015 - 2016 (over 1 year)
    - Led team of 4 to launch 3 products, securing our first 50 customers, 30k+ users, and a $15M series B.
    - Launched “Tactbot”, an AI-driven assistant with 7 integration... more (e.g., Slack, Alexa, Carplay, Android Auto).
    - Built and scaled GTM infrastructure from scratch.
    UXPin
    UXPin
    Head of Growth Product & Marketing 2014 - 2015 (about 1 year)
    - Led team of 5 on growth initiatives, scaling 7× to 300k leads, 50k users, and 5k customers.
    - Built infrastructure and multi-channel inbound programs from scratch.
    Lettuce
    Exit
    Lettuce
    Head of Growth Product & Marketing 2012 - 2013 (almost 2 years)
    - Led team of 6 on growth programs, scaling 9× to 50k monthly visitors, 5k leads, and 600 customers.
    - Built infrastructure and multi-channel inbound programs from scratch.
    Epostmarks
    Epostmarks
    Co-Founder 2006 - 2011 (about 5 years)
    - Defined and executed company vision and strategy, scaling employees 0→25 and managing $2m P&L.
    - Built business operating infrastructure, implementing OKRs, KPI dashboards,... more and investor reporting.
    - Directed fundraising, go-to-market, and partnership efforts, building an international brand.
    - Authored business cases and whitepapers to drive U.S. legal reform and Global Postal Service alliances.
    Founder
     
    Employee
    Lettuce, UXPin, PlanGrid, Epostmarks, Tact.ai, Okta, Connect the Dots
    Investor
     
    Incubator
     
    Advisor
     
    Attorney
     
    Board Member
     
    Mentor
     
    Member
     
    Acquired
     
     
    Education
     
    About
    Skills
    Business Strategy Product Strategy GTM strategies Product Management Product Design B2B Product UI/UX Design SaaS Market Research Product Development
    Locations
    Silicon Valley Florida Texas Austin San Francisco Bay Area San Francisco Miami Colorado Seattle New York City
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