Senior Engineering Manager
Led Customer Care engineering. We owned the end-to-end assisted support experience and all
support communication channels (chat, email, phone, and SMS).
- Managed a... more 33 person org with three teams distributed across US and Ukraine, direct reports
included managers and senior ICs.
- Led cross-functional teams to deliver a custom in-app chat experience across iOS, Android, web, and backend services.
- Owned integrations and vendor relationships with Twilio and Zendesk.
- Migrated multiple lines of business across the company to a centralized support platform.
- Drove working groups to improve external interviewing, IC career development coaching, and
internal manager career transitions.
Stack: Python, React, DynamoDB, PostgreSQL, AWS, Twilio Flex
support communication channels (chat, email, phone, and SMS).
- Managed a... more 33 person org with three teams distributed across US and Ukraine, direct reports
included managers and senior ICs.
- Led cross-functional teams to deliver a custom in-app chat experience across iOS, Android, web, and backend services.
- Owned integrations and vendor relationships with Twilio and Zendesk.
- Migrated multiple lines of business across the company to a centralized support platform.
- Drove working groups to improve external interviewing, IC career development coaching, and
internal manager career transitions.
Stack: Python, React, DynamoDB, PostgreSQL, AWS, Twilio Flex
