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    Mandeep M Singh

    Mandeep M Singh

    An experienced Financial Services, BPO and Technology professional with global exposure in clients, teams and technologies.

    Operations Bengaluru The Institute Of Char...
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    Experience
    Join me at Tech Mahindra!
    4 Open Positions · $110k–$160k/yr
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    Tech Mahindra
    Tech Mahindra
    VP Strategic Initiatives
    VP Strategic Initiatives
    HSBC
    HSBC
    SVP & CENTER DIRECTOR 2011 - Present (about 15 years)
    HSBC, one of the top five financial services organizations with a global footprint. * Reporting to Global Head of Service Centers based out of Hyderabad. JOB PROFILE * Current... more assignment involves managing the global service center of Kolkata with an overall FTE size of close to 3200 with a P&L of $90 Million. Was earlier heading the Chennai and Mumbai sites in similar capacity. * Responsible for managing the overall costs and entity responsibility of the site which currently is engaged in provid
    Dell International
    Dell International
    PROCESS DIRECTOR 2004 - 2007 (over 2 years)
    Dell Inc, America's Most Admired Corporation in the technology space. * Reporting to Business Leader for global partner management. * Assignment involved managing relationship... more with partners providing customer service and technical support with an overall P&L of $ 60 million. * Partner footprint was spread across 2500 FTE based in eight sites across five cities in India. * Enterprise responsibility included implementing Customer Experience culture across Dell badge and Partner network impacting c
    Not provided
    Not provided
    KEANE WORLDZEN VICE PRESIDENT, OPERATIONS 2004 (7 months)
    KEANE WORLDZEN VICE PRESIDENT, OPERATIONS
    Efunds International
    Efunds International
    HEAD, OPERATIONS SERVICES 2000 - 2004 (about 4 years)
    Efunds, a technology services provider to Financial, Retail and Telecom businesses. * Reporting to Managing Director, Global Service Center Operations based in Mumbai. * Effective... more transition and management of business processes outsourced by a fortune 100 financial services company. * Responsible for customer relationship at the highest levels in the Client organization. * Part of Global Leadership forum providing strategic direction to the Outsourcing business * Traveled extensively within USA
    Spice telecom
    Spice telecom
    SENIOR MANAGER, FINANCE 1998 - 2000 (almost 2 years)
    Bank of America
    Bank of America
    OPERATIONS MANAGER 1995 - 1998 (over 2 years)
    Ranbaxy Laboratories
    Ranbaxy Laboratories
    FINANCE EXECUTIVE 1992 - 1995 (over 3 years)
    Founder
     
    Employee
    Ranbaxy Laboratories, Bank of America, Spice telecom, Efunds International, Not provided, Dell International, HSBC, Tech Mahindra
    Investor
     
    Incubator
     
    Advisor
     
    Attorney
     
    Board Member
     
    Mentor
     
    Member
     
    Acquired
     
     
    Education
     
    About
    Achievements

    Accomplished Business leader with a strong pedigree and track record of delivering enhanced productivity, streamlined operations and improved financial performance. Proven leader adept at leading cross functional and global teams of highly diversified and skilled professionals. Significant strength in identifying talent, building and motivating teams that work collaboratively to achieve organizational goals. Outstanding relationship builder, skilled at quickly gaining and maintaining the trust and respect of Clients and coworkers in a global environment.

    Describe the most impressive thing you've done.
    Skills
    Banking Operations Business Acumen Business Analysis Call Center Due Diligence Financial Financial Services Help Desk Helpdesk Support HR Human Resources Insurance Leadership Leadership Development Management Outsourcing P&L People Management Pricing Process Improvement Professional Services Program Management Retail Security Services Strong Work Ethic Support Technical Support Troubleshooting Wealth Management
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