Join   Log In
  • Startup Jobs
  • Recruit
  • Discover
  • Blog
    Kristal Bergfield

    Kristal Bergfield

    Marketing & Operations Executive | Serial Connector | Tech Startups | Artificial Intelligence| Former American Express, x.ai, Ordr.x, StellaService

    Entrepreneur New York City University of Oregon
    There was a problem loading your content.
     
    Experience
    x.ai
    Exit
    x.ai
    Vice President, Customer Success & AI Training 2015 - 2016 (about 1 year)
    - Grew AI Training team 300%, increasing meetings scheduled per month by more than 400%.
    - Led and developed a team, including creating the customer engagement marketing,... more data quality, and quality assurance functions and transitioning top-performing employees into those positions.
    - Managed customer service, garnering a Net Promoter score of 59 (avg for software industry is 28.)
    - Introduced project management and tracking processes that accelerated projects and became best practices.
    Ordrx (fka Ordr.in)
    Ordrx (fka Ordr.in)
    VP, Business Operations 2014 - 2015 (about 1 year)
    Stella Connect
    Exit
    Stella Connect
    VP, Business Development 2013 - 2014 (about 1 year)
    ultapay
    ultapay
    Founder, Co-Founder, Chief Revenue Officer 2012 - 2013 (about 1 year)
    American Express
    American Express
    Director, Strategy & Business Development 2003 - 2011 (about 8 years)
    Founder
    Helpful Networks, ultapay, Caffeine & Connections: NYC Tech BD Breakfast
    Employee
    OpenSky, Stella Connect, Ordrx (fka Ordr.in), x.ai, American Express, Thomson Reuters, Waggener Edstrom
    Investor
     
    Incubator
     
    Advisor
    Panna
    Attorney
     
    Board Member
     
    Mentor
     
    Member
     
    Acquired
     
     
    Education
     
    About
    Achievements

    I'm VP of Operations for Ordrx, managing relationships with restaurants, delivering outstanding customer service, and developing marketing and communications programs. I've also formulated marketing, business development, and product strategies for many startups, including StellaService, Parrable, Storydesk, Panna, and OpenSky. I also co-founded a failed payments startup. 

    I spent 8 years at American Express, most recently as Director of Strategy & Business Development in OPEN, leading a team that formed partnerships with Clickable, AdReady, Facebook, and Microsoft. I created the revenue program for OPENforum.com by developing and managing relationships partners such as FedEx and Marriott. I was also the chief-of-staff for the president of OPEN, helping to manage and develop strategies across all operating units, and was a key player in developing new customer acquisition channels. Prior to Amex, I managed PR programs for Microsoft's Windows Server products and worked in advertising.

    Describe the most impressive thing you've done.
    Skills
    Strategy Business Development Sales and Marketing Relationships Business Operations Public Relations Content Strategy Product Marketing Product Strategy Product Management All skills in the marketing industry Networking Event Management Executive Management
    Locations
    New York New York City
     
    Q&A
    What's your favorite non-business book?

    That's like asking me to pick my favorite child!

    If money were not an issue, what would you be doing right now?

    Helping underprivileged children get more access to and help with education.

    What words of advice would you give your younger self?

    Just chill the fuck out.

    Help · Blog · Twitter · Terms · Privacy Policy & Cookies · Unsubscribe · Cookie Preferences · Press · Profile not verified