Pactera EDGE
Artificial Intelligence and Cognitive Engineering
Kirit Sarvaiya (He/Him)
Worked at @microsoft, @yahoo • Investor @arro Retail, AI, ML, E-Commerce, Digital Advertising, Social. USC Marshall Executive MBA
Worked at @microsoft, @yahoo • Investor @arro Retail, AI, ML, E-Commerce, Digital Advertising, Social. USC Marshall Executive MBA
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Experience
CodeMetro
COO / General Manager
Lead and recruit for a 40-person company that designs practice management software for autism therapy practices, and medical billing services; selected and implemented Zendesk... more Enterprise CRM to improve SaaS Customer Experience; revamped marketing and sales processes using Salesforce; migrated IT infrastructure to the Microsoft Azure cloud; moved product requirements and engineering to Azure DevOps from TFS
Key Accomplishments:
Managed P&L and increased EBITDA
Increased MRR , and ARPU for SaaS product in first 3 months
Increased attach rate for Services
Increased cross-sales to partner products
Improved Net Promoter Score (NPS) from -6 to 20 in first 3 months
Decreased CRM Mean Time to Resolution (MTR) from 4 days to 4 hours
Key Accomplishments:
Managed P&L and increased EBITDA
Increased MRR , and ARPU for SaaS product in first 3 months
Increased attach rate for Services
Increased cross-sales to partner products
Improved Net Promoter Score (NPS) from -6 to 20 in first 3 months
Decreased CRM Mean Time to Resolution (MTR) from 4 days to 4 hours
ISSQUARED
Vice President of Sales and Marketing
Manage marketing and sales for a fast-growing company to address the need for an ERP system for Cybersecurity, Identity & Access, Human Resources, Asset, and Organization... more Management. Recruit, train, and lead global martech team to leverage tools such as HubSpot, MailChimp, Salesforce, Microsoft Dynamics, ZoomInfo, RingDNA. Respond to the Voice of the Customer, and devise comprehensive operational plans, analyzing and executing profitable business acquisition and growth strategies. Designed pricing structure for new business line: the Microsoft Software and Services division.
Key Accomplishments:
Inc. 5000 Fastest-growing Private Company in America (#495) (2015-2018)
Helped acquire 2 companies, and led post-acquisition integration activities
Created and delivered a new business line for Microsoft Cloud Services that drives repeatable SaaS sales, high-margin consulting & customization revenues
Increased attach rate to services by 31%
Key Accomplishments:
Inc. 5000 Fastest-growing Private Company in America (#495) (2015-2018)
Helped acquire 2 companies, and led post-acquisition integration activities
Created and delivered a new business line for Microsoft Cloud Services that drives repeatable SaaS sales, high-margin consulting & customization revenues
Increased attach rate to services by 31%
CSM Software A Solize Company
Vice President of Marketing & Sales
Re-position automotive engineering services company’s products and services to meet customer demand for solutions that leverage cutting-edge technologies. Strengthened B2B... more product value in key markets, viz. USA, Germany, India, the Netherlands, Japan, China, the U.K., by leading the team to execute a localized product strategy. Recruited, trained, and led team to execute on the business development strategy.
Key Accomplishments:
Positioned products strategically, leading to company’s acquisition in May 2017
Acquired strategically important customers in the electric car industry
Launched redesigned international website in multiple languages / regions
Leveraged Artificial Intelligence (AI) and Machine Learning (ML) to design product for design simulations for automotive and aerospace engineering
Key Accomplishments:
Positioned products strategically, leading to company’s acquisition in May 2017
Acquired strategically important customers in the electric car industry
Launched redesigned international website in multiple languages / regions
Leveraged Artificial Intelligence (AI) and Machine Learning (ML) to design product for design simulations for automotive and aerospace engineering
Outlook Amusements
Vice President of Product
Directed an Agile / SCRUM-based team of 20 (Product Managers, UI/UX designers, Project Managers) to manage an Agile, SCRUM-based product management operation, leveraging cutting-edge... more web technologies and tools (Google Analytics, Tag Manager, Mixpanel, Crazy Egg, Visual Website Optimizer) to raise B2C conversions, revenues, and margins, from the Entertainment Industry
Key Accomplishments:
Solved CRM issues by leveraging voice software, Twilio, managing vendor for outsourced Call Center Operations, LiveOps, and intelligent demand forecasting, resulting in lifting the New Customer Conversion Rate by 14%
Launched mobile (iOS, Android) apps that increased channel revenues by 12%
Key Accomplishments:
Solved CRM issues by leveraging voice software, Twilio, managing vendor for outsourced Call Center Operations, LiveOps, and intelligent demand forecasting, resulting in lifting the New Customer Conversion Rate by 14%
Launched mobile (iOS, Android) apps that increased channel revenues by 12%
Guitar Center
Director of Software Development
Was the 1st Multichannel hire for the Enterprise; led and launched various omnichannel program initiatives for the Guitar Center brand; promoted to General Manager of HarmonyCentral.com... more to lead a platform migration, site re-launch
• Hired, trained, and developed product managers, project managers, interaction designers (UI/UX), visual designers, and content strategists to execute on the roadmap
• Designed and launched award-winning store microsites to display real-time store-based inventory online and entice online web browsers to interact with 10,000+ store-based sales associates via email, set up appointments for in-store visits, and have customers convert in-store; CMS was spun off into a new company
• Increased profitability by 94% for Harmony Central by adding real-time demographic and local ad targeting capability to monetize content created by editorial team leveraging Google’s DoubleClick for Publishers Premium on the Lithium CMS platform
Key Accomplishments:
Promoted to GM; led 18-person team to re-platform, ad revenue 36% CAGR
Grew B2C revenue from $2.8B to $3B leveraging ATG e-commerce platform, Oracle Search, Shopping Feeds, Power Reviews, TurnTo Q&A, Lithium CMS, Limelight CDN, Silverpop email, Janrain for Social Login
Launched mobile site for Guitar Center with sales of $5 million in the 1st year
• Hired, trained, and developed product managers, project managers, interaction designers (UI/UX), visual designers, and content strategists to execute on the roadmap
• Designed and launched award-winning store microsites to display real-time store-based inventory online and entice online web browsers to interact with 10,000+ store-based sales associates via email, set up appointments for in-store visits, and have customers convert in-store; CMS was spun off into a new company
• Increased profitability by 94% for Harmony Central by adding real-time demographic and local ad targeting capability to monetize content created by editorial team leveraging Google’s DoubleClick for Publishers Premium on the Lithium CMS platform
Key Accomplishments:
Promoted to GM; led 18-person team to re-platform, ad revenue 36% CAGR
Grew B2C revenue from $2.8B to $3B leveraging ATG e-commerce platform, Oracle Search, Shopping Feeds, Power Reviews, TurnTo Q&A, Lithium CMS, Limelight CDN, Silverpop email, Janrain for Social Login
Launched mobile site for Guitar Center with sales of $5 million in the 1st year
Fox Interactive Media
Executive Director
Financial management of all IT/Data Centers, and $60MM P&L of the Fox Audience (Ad) Network.
Key Accomplishments:
Created business case for the new MySpace... more Mail product: Revenue of $15MM & $3MM Op Profits
Founding Team Member of Ad Tech-powered Fox Audience Network (new portfolio company that was eventually sold to the Rubicon Project)
Key Accomplishments:
Created business case for the new MySpace... more Mail product: Revenue of $15MM & $3MM Op Profits
Founding Team Member of Ad Tech-powered Fox Audience Network (new portfolio company that was eventually sold to the Rubicon Project)
IFS Technology Solutions
Software Engineer
Software development of a proprietary financial management system for clients such as Wells Fargo and American Express to manage their portfolio of customers leasing office... more equipment Key Accomplishments: n Became a Microsoft-certified Visual Basic Developer
Employee
Education
About
Achievements
Promoted to General Manager of a Portfolio Company needing turnaround leadership
Delivered Keynote: Winning Web Shoppers at National Retail Federation’s Big Show
Retail TouchPoints: Won Customer Engagement Award for Cross Channel Experience
Internet Retailer: IR Social Media 300 - Guitar Center (#118) & Musician's Friend (#177)
100% success YoY exceeding target rates for new customer acquisition & retention
Achieved scores in the 99th percentile in the Graduate Management Achievement Test
Member of the American MENSA (High IQ) Society
Skills
Locations