Jessica Toy
Product Lead at AngelList Venture. Formerly at Airbnb, Eaze, and FR8Star (a trucking marketplace).
Product Lead at AngelList Venture. Formerly at Airbnb, Eaze, and FR8Star (a trucking marketplace).
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Experience
Exit
Head of Product
Led pivot from Fleet Management System to two-sided marketplace. Scaled marketplace to $300K+ revenue per month.
Created requirements, coordinated design, and executed... more launches of:
● Partial load pricing (similar to lyft line or uber pool)
● Matching & Pricing Algorithms
● Online payments flow and payout method capture
● Schema for metric logging and oversaw continued implementation
● Hired and managed 2 product designers
● Scrum master – planned all sprints, led all standups, demos, retros
Created requirements, coordinated design, and executed... more launches of:
● Partial load pricing (similar to lyft line or uber pool)
● Matching & Pricing Algorithms
● Online payments flow and payout method capture
● Schema for metric logging and oversaw continued implementation
● Hired and managed 2 product designers
● Scrum master – planned all sprints, led all standups, demos, retros
Exit
Product Manager - Customer Experience & Scale
I mainly focused on scaling the business through the reduction of inbound volume and increased Customer Service efficiency. Some projects include:
- Created original and... more Resolution Center 2.0 for guests and hosts to resolve monetary conflicts without CS.
- Created custom agent interface for ticket handling, using Zendesk API as a backend
- Created custom chat front-end for CX agents, using Liveperson API as a backend
- Created and maintained help center and contact page for hosts and guests
- Created original and... more Resolution Center 2.0 for guests and hosts to resolve monetary conflicts without CS.
- Created custom agent interface for ticket handling, using Zendesk API as a backend
- Created custom chat front-end for CX agents, using Liveperson API as a backend
- Created and maintained help center and contact page for hosts and guests
YouTube
Product Specialist, Operations Analyst
● Product specialist for CRM partner management tool and data warehouse
that support underlying reports for YouTube’s inhouse reporting tool
● Created and maintained... more dashboards for Policy, Legal, Copyright, &
Partnerships teams, using python and html
● Created ETL’s to create underlying data sets for dashboards using python
and SQL
● Performed ad hoc queries and analysis for legal team, subpoenas, etc.
that support underlying reports for YouTube’s inhouse reporting tool
● Created and maintained... more dashboards for Policy, Legal, Copyright, &
Partnerships teams, using python and html
● Created ETL’s to create underlying data sets for dashboards using python
and SQL
● Performed ad hoc queries and analysis for legal team, subpoenas, etc.
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