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    Joe Lamantia

    Joe Lamantia

    Multi-function leader with deep expertise in product development and delivery, user and customer experience, and digital / business transformation.

    Product Boston University of Rochester
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    Experience
    Join me at Capital One!
    601 Open Positions · $0k–$392k/yr
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    salliemae
    salliemae
    Head of Strategy & UX 2020 - Present (almost 6 years)
    Head of UX and Strategy, building new function to enable design-driven product innovation across all of iconic brand Sallie Mae’s digital channels and experiences. Private... more education loan leader Sallie Mae’s digital platforms originate
    ~$7 billion in new education funding annually, are used by ~10 million active users across all channels and customer interactions, and support a portfolio of ~$24 billion in financing, representing ~60% market share. Areas of focus:
    • Chartered new UX & Strategy function, scaling to ~30 design, research, and development staff
    • Launched suite of new products as part of vision for data-powered digital education finance ecosystem
    • Strategy and delivery for all digital experiences, product portfolios, and customer channels
    • Design-driven revenue growth averaging $15-20 million / quarter
    • Top line business (CTA / CTS) metrics improvements ~50-100 bpts quarterly
    • Customer-centric transformation of Sallie Mae into an education solutions company
    Bottomline Technologies
    Bottomline Technologies
    VP Design, Development, Transformation 2018 - 2020 (about 2 years)
    Broadly chartered product development executive, directly managing ~70 UX Design and UI staff, and partnering with business and functional leads to transform a market-leading... more global banking and commercial payments technology leader (Nasdaq: EPAY) into an experience-centered, design-driven, product and service innovator.
    • User Experience outcomes for Banking, Insurance, Cyber Security, Payments, & Healthcare business lines
    • Product portfolios and transaction network of 400k companies $400+ million revenue
    • Operational lead for global UX & Innovation group of 120+ with 2-3x growth in ~18 months
    • Lean / Dual-track Agile transformation program lead for 600 product development & solution staff worldwide
    • Vision and strategy for converging product portfolios, cloud platforms, advanced technologies, SaaS
    • AI / ML program leader, curating business adoption, productization, strategy, infrastructure efforts for data- driven technologies across the company
    • Launched 3 new product groups and over a dozen new data products / analytics offerings
    • Evolution / integration of early-stage AI-driven CRM startup (acquired 2019) offering universal view of
    commercial banking customers into banking and payments product families and platforms
    Capital One
    Capital One
    Director, Commercial Card & Payments 2017 - Present (over 9 years)
    Head of User Experience and product design for a major new business line ($1 billion+), building a new team of 15 designers responsible for multichannel product / service... more development for B2B applications, platforms, and ecosystems in the commercial credit card and payments domain. * Building an integrated product development capability for a $100 million business technology program * Creating a continuous learning and design research capability addressing the full product & service life-cycle *
    PayPal
    PayPal
    Manager, Resolution Center 2016 (about 1 month)
    Customer experience owner and team manager for all of Paypal’s dispute resolution products and services. Global volume of the Resolutions business unit is ~$330 million revenue,... more with 170 million visits, and 17 million disputes annually, across all channels – web, mobile, call-center – and all business segments – consumer, SMB, enterprise. Established new planning, design, delivery model integrating globally distributed UX & product owner teams
    Localytics
    Exit
    Localytics
    Director of User Experience 2015 - 2016 (about 1 year)
    First Director of User Experience for high-growth startup (Series D / ~250 staff / ~$25 million annual revenue) providing category-leading mobile analytics and marketing capabilities... more to enterprise and small business customers. Directed designers and researchers in all UX aspects of a complex SaaS platform and tool-suite. Joint architect (with Product Management and Engineering heads) of new integrated product delivery group
    Entropy
    Entropy
    Product Strategy Director 2012 - 2015 (about 3 years)
    Product strategy lead for Big Data Discovery product development group of ~300 staff. Drove product planning and definition, technology strategy, and innovation efforts for... more advanced analytics group focusing on big data, machine learning, and streaming analytics w/in Oracle’s business analytics portfolio.

    Created original vision for new Big Data Discovery product and SaaS cloud service, Oracle's category-defining business analytics offering in the emerging big data space
    Endeca
    Exit
    Endeca
    Manager Product Design 2010 - 2012 (about 2 years)
    Built Endeca’s first dedicated product design and user experience team, providing full-spectrum UX capability (research through delivery, including the establishment of all... more major design disciplines) for a new business unit and new product line addressing the business analytics market.

    • Transformed product maturity and experience quality across a rapidly evolving product portfolio
    • Transitioned team through company acquisition w/ full retention, continued growth in staffing and charter
    MediaCatalyst
    MediaCatalyst
    Lead Strategist (Amsterdam) 2008 - 2009 (about 1 year)
    Strategy practice lead for a full service international digital marketing and interactive design agency based in Amsterdam. Directed pitch / proposal, definition and delivery... more of digital strategy, branding, marketing, and service design engagements for global Fortune 100 clients in consumer goods, mobile, and entertainment including Sony, Canon, Sony Ericsson, Philips, Heineken, and Yamaha.
    Keane
    Keane
    netNumina - Senior Principal Consultant 2003 - 2008 (about 5 years)
    Senior Principal of innovative consulting group focused on product development and technology strategy, practicing within the specialist enterprise architecture / IT strategy... more operating unit of global IT services firm Keane Inc. Directed product definition and delivery for large-scale engagements in enterprise solutions strategy, business transformation, architecture, design, and development for clients in healthcare, finance, media. For netNumina (acquired by Keane): Solution architect for a bou
    CHINAVERTEX.com
    CHINAVERTEX.com
    Founder, Founder 2000 - 2001 (about 1 year)
    Founder and principal architect of strategic business vision for global B2B surplus consumer goods clearinghouse linking mainland China suppliers directly with buyers in North... more American and EU markets. Responsible for defining business model and strategy, executive recruiting, and fund raising, in support of an original business concept to deploy emerging information management technologies as a means of rationalizing a lucrative, highly fragmented market space.
    Founder
    CHINAVERTEX.com
    Employee
    Entropy, Localytics, PayPal, Endeca, Keane, MediaCatalyst, Capital One, Bottomline Technologies, salliemae
    Investor
     
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    About
    Achievements

    Leadership experience & highlights:
    • New build and rapid growth / scaling of design, product, engineering groups in 8+ companies
    • Globally distributed teams of 70+ direct reports
    • Multiple product and services exits, pre and post exit leadership
    • Defined & launched dozens of new enterprise and consumer product and service offerings
    • Customer-centric innovation and creating new capabilities at all stages of the business lifecycle
    • Program and portfolio level transformation efforts

    Industries & domains: Enterprise & consumer SaaS / cloud, healthcare, finance, education, cyber security, insurance, technology solutions, big data & business analytics, marketing & commerce, social media, interactive media and games, consumer goods, machine intelligence / AI, global-scale payments, B2B / B2C networks, telecom.

    Describe the most impressive thing you've done.
    Skills
    Product Development Product Strategy UX Design Product Management Innovation
    Locations
    San Francisco Bay Area Boston New York City Amsterdam
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