~$7 billion in new education funding annually, are used by ~10 million active users across all channels and customer interactions, and support a portfolio of ~$24 billion in financing, representing ~60% market share. Areas of focus:
• Chartered new UX & Strategy function, scaling to ~30 design, research, and development staff
• Launched suite of new products as part of vision for data-powered digital education finance ecosystem
• Strategy and delivery for all digital experiences, product portfolios, and customer channels
• Design-driven revenue growth averaging $15-20 million / quarter
• Top line business (CTA / CTS) metrics improvements ~50-100 bpts quarterly
• Customer-centric transformation of Sallie Mae into an education solutions company


