MessageDance
Founder
Geoff Wolfe
Founder @messagedance • Worked at @sendori, @mybuys • Studied at @university-of-california-berkeley, @university-of-california-los-angeles
Founder @messagedance • Worked at @sendori, @mybuys • Studied at @university-of-california-berkeley, @university-of-california-los-angeles
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Experience
Sendori
Employee
MyBuys
Employee
Employee
Ask Jeeves
Employee
PeopleSoft
Employee
Comergent
Employee
Shrine Development
Employee
COO
Payments
Leader of global implementation, change management / VICE PRESIDENT, CUSTOMER SUCCESS
upsell and renewal teams for a logistics n Achieving a subscription renewal rate of 100% with 500% growth rate of existing customer user adoption of platform YOY n Created... more Customer Success program with key hires and launched the Haven Customer Journey implementation and customer lifecycle methodology n Established cooperation agreements with major system integrators to engage in go-to-market, implementation and change management activities with joint prospects and customers
VICE PRESIDENT, CUSTOMER SUCCESS
Leader of global professional services, renewals, adoption, technical pre-sales and support teams for fast-growing data science SaaS company n Achieved a subscription renewal... more rate to date of 96% with 2016 NPS at 42 (2015 NPS at 28) and professional services gross margins consistently in 40-50% range n Created Customer Success program by hiring and mentoring a 55 person global team of technical, functional, sales and leadership roles n Grew C-level and executive relationships at global corporatio
HEAD OF PLATFORM ENABLEMENT
Leader of the advanced services teams for fast-growing enterprise mobility platform company n Responsible for groups that own strategic implementations, education services,... more program management, technology partner integrations, service partner certifications, sales demos and proofs-of-concepts n Conceived and delivered a customer analytics system and corresponding services practice that included industry indices, mCommerce strategy consulting and A/B testing n Nurtured client executive relationshi
Strategy
Employee
StubHub (eBay) - Led product and technical teams developing disruptive mobile applications and technologies MessageDance - Boot-strapped a venture that offered a platform... more for sharing digital media across social networks
Comergent Technologies
DIRECTOR, PROFESSIONAL SERVICES
(acquired by AT&T then IBM) Management of professional services practice for western US and Asia-Pacific n Responsible for group revenue and profitability targets, achieving... more $12M in annual revenue ($24M in total practice) with gross margins of 40% n Ensured implementation success and customer satisfaction for over 30 major clients including Intel, Hitachi, Agilent, Salesforce.com, Cisco, DirecTV, Qwest, Life Technologies, JC Penneys n Managed, mentored and recruited a team of 75 senior technical
Founder
Employee
Education
About
Achievements
I create, optimize, and lead very successful services teams who implement software and strategy for large and complex organizations.
Describe the most impressive thing you've done.
Skills