Director Customer Success
Managed a team of exceptional Customer Success Managers focused on Checkr’s top 10 Named accounts including Lyft, Grubhub, DDI Spark Delivery (Walmart), Shipt, and IAC (Angi... more brands, Craftjack and Bluecrew) during a restructuring of the Customer Success organization.
- Focused on expanding Checkr’s product footprint (120% NRR) while securing the renewal of over $30M in ACV. Developed transparency with executive and operational stakeholders to maintain optimal product consumption and forecast of report volume during turbulent market conditions for Checkr’s largest gig economy customers.
- Implemented new value realization indicators to improve understanding of account health and the impact of fluctuations in the supply chain.
- Successfully guided Delivery Drivers, Inc. (DDI) through an acquisition by Walmart. Led efforts to develop executive stakeholder relationships and improve DDI’s direct API integration with Checkr, unlocking a 300% increase in MoM revenue.
- Focused on expanding Checkr’s product footprint (120% NRR) while securing the renewal of over $30M in ACV. Developed transparency with executive and operational stakeholders to maintain optimal product consumption and forecast of report volume during turbulent market conditions for Checkr’s largest gig economy customers.
- Implemented new value realization indicators to improve understanding of account health and the impact of fluctuations in the supply chain.
- Successfully guided Delivery Drivers, Inc. (DDI) through an acquisition by Walmart. Led efforts to develop executive stakeholder relationships and improve DDI’s direct API integration with Checkr, unlocking a 300% increase in MoM revenue.
