banking clients (LBG), working across CRM integrations, middleware, and mul-
tiple... more portal/middle-layer systems
• Drove AI team engineering velocity improvements — benchmarked delivery pipelines,
identified DevOps gaps and process friction, and implemented workflow optimi-
sations across coding, testing, and deployment
• Led AI-assisted development adoption — introduced Claude Code and LLM-
augmented tooling to accelerate delivery lifecycle from backlog to production
• Built Agent Assure — agentic quality assurance system for monitoring contact
centre agents against FCA compliance standards
• Designed LLM-based compliance workflows: AML/SAR detection, call summari-
sation, conduct risk scoring
• Established AI governance frameworks and prompt versioning for regulated fi-
nancial services



