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    Deepak Ghosh

    Deepak Ghosh (He/Him)

    Leadership, Product/P&L Management, Software Engineering, Entrepreneurship | Abra, Poynt, Zume, Twilio, Amazon, Apple, Activision Blizzard | USC MSCS, Yale MBA

    Product San Francisco University of Souther...
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    Experience
    Zume
    Zume
    Director, Product Management 2017 - 2020 (over 2 years)
    - Reporting directly to SVP of Product, Program, and Customer Success, partnered with business units across Zume to co-lead all aspects of business and product strategy.
    -... more Closely collaborated with Zume leadership to guide Engineering, Product, and Design’s growth from ~25 to 240+ (3 US, 1 Ukraine locations), as Zume grew from ~60 to 600+ in less than 2 years.
    - Grew/managed Product from 1 to 16 members comprising Group PMs (people managers), Sr. PMs, and PMs with experiences in engineering, finance, consulting, data science, etc at startups and large organizations (Apple, Amazon, Google, etc) with academic backgrounds in STEM, business, humanities, etc, at top-tier institutions (Harvard, Stanford, Yale, etc); supported and mentored members within and beyond Product to help frame and achieve their organizational and professional goals.
    - Founded and owned at portfolio level, all of Zume’s product lines – verticals: food production/fulfillment (by mobile/non-mobile cloud kitchens) PaaS, retail e-commerce two-sided marketplace platform; horizontals: platform engineering, data science and engineering, manufacturing; and R&D.
    - Co-conceptualized launches of several industry-firsts (mobile food production/fulfillment platform as a service, pizza delivery powered by elastic fleet of autonomous robots, etc) in a highly regulated environment; co-authored/guided authoring of research/opportunity/strategy papers exploring investment opportunities.
    - Instituted and operationalized rigorous approach to building products by co-designing several thought/execution frameworks; collaborated with Zume leadership to build working protocols/practices fostering autonomy, accountability, transparency, and efficiency across organizational layers – enabling rapid experimentation and learning from launching several product/operational models in contexts ranging from R&D/pre-product-market fit to mission-critical with live customers.
    Twilio
    Twilio
    Product Manager 2016 - 2017 (about 1 year)
    - Owned Twilio’s global phone number inventory (responsible for over 90% of Twilio’s COGS) onboarding operations product portfolio including public and private (partner) APIs,... more all associated user experiences, and all micro-services and tools supporting internal downstream/upstream Product teams.
    - Owned strategic partnerships with carrier partners: design APIs, processes, and standards supporting phone number lifecycle management, help influence industry-wide adoption in a highly regulated and archaic environment and manage expectations of all internal stakeholders.
    - Collaborated closely with customers (individual developers, SMBs, and large enterprises), global carriers and other partners, and internal stakeholders to identify needs, validate hypotheses, design solutions, define and prioritize features, evaluate pricing models, partner with General Counsel to ensure legal compliance, partner with Director of Product Operations to ensure operational excellence, and manage short, mid, and long term product roadmap and strategy.
    - Partnered with Engineering and Design to manage all tactical aspects of product development (in San Francisco and Estonia) – represent customer’s voice in brainstorming and product design/architecture sessions; co-author REST specifications, co-design user experiences; co-run sprint ceremonies (grooming, planning, retrospective); manage backlogs: themes, epics, stories, bugs, etc.
    - Authored numerous product collateral, e.g. strategy documents, API documentation with sample code, support documents, etc; partnered with Marketing to execute launch activities, e.g. sales and customer support enablement, target customer pipeline management, ensure product security compliance, co-develop marketing collateral, e.g. launch emails, blogs, campaigns, etc.
    Amazon
    Exit
    Amazon
    Sr. Vendor Manager (P&L Manager) & Sr. Product Manager 2015 - 2016 (about 1 year)
    - 1 of 3 MBAs from Yale School of Management selected into Amazon’s Leadership Development Program
    - Own Amazon.com Wireless Prepaid P&L: provide direction to and coordinate... more with supply chain, marketing to deliver best-in-class customer experience; work with MNOs – AT&T, Verizon, T-Mobile US, and Sprint; MVNOs – Tracfone, Cricket, FreedomPop, H2O Wireless, etc.; and OEMs – LG Electronics, Microsoft, etc. to grow their businesses on Amazon.com
    - Launched successfully 2 new products ($85M and $190M annualized opportunities): define the business opportunity, define product features, lead business development, lead negotiations-driven deal structure design, drove execution with product management and engineering teams
    - Own 4 confidential products currently in scoping/development phase for rollout in 2016; architecting long-term strategic direction to re-invent carrier-locked devices business
    - Structured and executed successfully, within first three months of joining, creative multi-million dollar deal involving Verizon, LG Electronics, and Reliance (one of the largest distributors in the US); led 3 other multi-million dollar deals since
    - Presented, within the first month of joining, an 8-page white paper covering industry analysis, business opportunity, and the path to success to executive leadership to distinct acclaim; implemented, proactively and voluntarily within the first month of joining, a scalable web tool designed to monitor competition and sharpen pricing – now actively used across Amazon Wireless and Mobile Electronics to manage top-selling products
    CrowdTrust
    CrowdTrust
    Product Manager 2014 (6 months)
    - Worked directly with CEO, Chief Legal Counsel, and Director of Community Engagement to refine the business plan, design first sales pitch, actively being used to secure... more further funding and first customers
    - Organized efforts to provide JOBS Act compliant securities enforcement history check as a software service; worked with CTO and engineering team to create US’s first unified and searchable database of enforcement orders
    Apple
    Apple
    Lead Software Engineer 2008 - 2013 (over 5 years)
    - Led a team of 4 engineers to streamline the development of high-profile products such as iPhoto and iMovie for Macs, iPhones, and iPads, saving approx. $16M in engineering... more expenses over 2 years; Guided team of 5 engineers to reduce build times of video applications including Final Cut Pro X, increasing software quality by over 500%
    - Developed business case, used novel data visualizations and functional prototypes, securing leadership’s approval to spearhead long-term code re-architecture of legacy software
    - Awarded “Exceptional Contributor to Software Innovation”; trained for prospective managers at Apple University; promoted to a senior position after only a year; awarded rare opportunity to officially lead a team on next project
    Founder
     
    Employee
    Amazon, Twilio, CrowdTrust, Activision, Threads+Bits, Poynt, Sharecare, Abra, Apple, Zume
    Investor
     
    Incubator
     
    Advisor
     
    Attorney
     
    Board Member
     
    Mentor
     
    Member
     
    Acquired
     
     
    Education
     
    About
    Achievements

    Product Management, P&L Management, Software Engineering, Founder | Zume, Twilio, Amazon, Threads+Bits, CrowdTrust, Apple, Activision Blizzard | USC MSCS, Yale MBA

    Describe the most impressive thing you've done.
    Skills
    Software Engineering C++ CSS XML Java Javascript MySQL PHP Ruby on Rails SQL XSLT
    Locations
    San Francisco Bay Area Mountain View
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