Humanebits
Employee
Debasish Karmakar
Customer Experience Leader / Customer Success / Sales / Founder & CEO / Angel Investor
Customer Experience Leader / Customer Success / Sales / Founder & CEO / Angel Investor
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Experience
HumaneBits
Head & VP - Customer Experience & Success
Lead and manage all aspects of the customer success, on-boarding & customer experience process including KPI definition, and process, infrastructure, and program evaluation... more to build a best-in-class onboarding experience for Humanebits’ customers. Ensure collaboration, compliance, and streamlined execution of Humanebits's Onboarding requirements working closely with sales and customer success teams. Maximize customer LTV through re-designing processes.
KidSit by Nauroo
Founder, Co-Founder & CEO
Directing it’s vision, managing the team and collaborating with investors and Boards of Directors to evaluate, develop and execute strategies to transform and grow operating... more businesses and product lines. Steering innovation initiatives, and leveraging technology to create new revenue and value streams to generate growth in revenues and value. Lead, inspire, and develop the growth team to ensure ownership and accountability, skills development, and alignment throughout the customer lifecycle.
1
Client Partner - Global Accounts
Spearheaded global accounts portfolio across LATAM, lead CRO for BFSI. Strategised & implemented annual unit revenue plan and gross profit forecast by planning & implementing... more sales strategies; analysing competitor trends and ensuring win strategy. Ensured maintaining product mix of sales, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Established and managed a regional sales force essential to company productivity.
None
Business Consultant
GE
Process Developer
Founder
Employee
Education
About
Achievements
Instrumental in defining, designing & executing the customer on-boarding and experience strategy at Humanebits for 2 of its' core healthcare software platforms. Av NPS score is 9.0.
Net Churn rate is reduced to 7% from earlier 24%.
Average contract value increased by 34% for SMB & 15% for enterprise customers YoY.
Excellent track record of consistently maintaining Customer Satisfaction Index of 96%+ across verticals & markets, by providing seamless on-boarding & customer experience.
Led Co-Innovation initiatives for large enterprises that brings together top-notch universities, product companies & start-ups to solve any problems under the sun. generated new opportunities across 12 countries.
Led multiple GTMs for new growth markets. In-Depth understanding of the entire Startup Ecosystem, and an Active investor for early stage start-ups.
Distinctively founded KidSit by Nauroo in 2015 (homecare start-up), successfully exited in 2019.
Re-engineered nearshore and co-location va
Describe the most impressive thing you've done.
Skills
Locations
Q&A
If money were not an issue, what would you be doing right now?
Trying and researching on "Experimental Lifestyle"
What words of advice would you give your younger self?
Invest Wisely
What's the most creative thing you've ever done?
Keeping myself young
Which founders or startups do you most admire?
KAVAK, Clip, Birdeye, Tovala, Hoteltonight, Bitso
What's your super power?
Customer Management
What's the best way for people to get in touch with you?
drop me a massage on Angellist or send an email to [email protected] or WhatsApp @415.370.7969
What words of wisdom do you live by?
Run behind excellence, money will follow automatically.
What aspects of your work are you most passionate about?
Making a customer giving 10 fold RoI and making them successful for what its worth
What's something you wish you had done years earlier?
Buy bitcoin in 2011 when my friend asked me to, take the facebook job offer in 2012, take part in snapchat IPO, Buy amazon shares in 2010
What's an obstacle you've overcome?
Public Speaking, staying calm during turbulence, believing Starbucks coffee is best coffee in the world, giving presentation in Spanish.
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