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    Charles Chen

    Charles Chen

    Head of Product @practice.do, Growth @stockx , Product @zynga, growth investor @fifth street technology partners and @orix ventures

    Strategy Mountain View University of Califor...
    medium.com
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    Experience
    Join me at Yahoo!
    73 Open Positions · $76k–$393k/yr
    View Jobs
    StockX
    StockX
    Senior Director of Product Growth 2017 - 2022 (over 5 years)
    First product hire responsible for buy-side growth and later, worked with the CMO to build and scale customer data, CRM, and performance marketing at StockX

    Senior... more Director of Growth, Marketing
    - Managed the P&L for promos and optimization initiatives, delivering $100M+ in annual GMV
    ● Re-architected the company’s clickstream data, leading to the development of multi-touch attribution modeling (reduced CAC by 75%), user journey deep-dives (increased activation rates), and in-app personalization (increased on-platform conversion rates)
    - Planned and executed manual A/B tests to de-risk proposed engineering and marketing investments

    Director of Growth, Product
    - Led a team of PMs through the company’s hyper-growth phase, during which transactions grew 15X
    - Initiated behavioral and data research efforts to influence product roadmap, delivering outsized gains in buyer activation
    - Built the marketing tech stack - including SEO meta-data structure, CRM system, and A/B testing infrastructure - to enable acquisition; activation; and retention efforts
    - Developed the promo playbook, highlighted by Black Friday, which leverages gaming mechanics to consistently deliver the biggest revenue (+300%) and profit day of the year
    Zynga
    Zynga
    Senior Product Manager 2014 - 2017 (about 3 years)
    Zynga Poker
    - Managed a cross-functional team consisting of client and backend developers, artists, designers and testers
    - Led the development of bot detection features,... more utilizing device sensors as well as internal and external risk engines
    - Launched Zynga Poker Week, which spearheaded the largest DAU growth in Poker’s history

    Ice Age Arctic Blast
    - Synthesized and pitched the product concept to secure funding for the project
    - Managed product roadmap, prioritizing based on an ROI framework
    - Developed the go-to-market plan, leveraging organic and paid channels to generate 3M+ installs in the first 90 days
    - Launched monetization features and experiments that drove revenue lifts of 20%+
    - Managed a team of product managers and designers through development and live operations

    Looney Tunes Dash
    - Drove product strategy that led to 100M+ installs and peak DAU and MAU of 2M+ and 20M+, respectively
    - Introduced a series of ad products and experiments that led to a 150% lift in monetization with minimal impact on retention
    Fifth Street Technology Partners
    Fifth Street Technology Partners
    Employee
    ORIX Ventures
    ORIX Ventures
    Employee
    Tregaron Capital
    Tregaron Capital
    Employee
    Yahoo
    Yahoo
    Director of Product 2024 - Present (over 2 years)
    Leading email app monetized through advertising and premium subscriptions
    • 2M+ incremental DAU through discovery of free referral channels, investment in engagement features,... more and a rebuild of the account recovery flow
    • 7M+ incremental organic installs driven by new channel discovery and growth programs

    • Lead a 20+ person team to revitalize a declining user base, including a product manager, designers, data scientists, user researchers, and engineers
    Practice
    Practice
    Head of Product 2022 - 2024 (over 1 year)
    Lead product and design at Practice, driving the product strategy towards a successful Series A
    - Establish data and ideation foundations to enable product-led growth,... more leading to a customer growth rate of +157% over the last twelve months
    - Pivot the roadmap to focus on SMB customers, creating Pro and Team plans that have grown ACV by +233%
    - Build foundational data and admin tooling to scale the business without additional headcount
    Founder
     
    Employee
    Zynga, ORIX Ventures, Fifth Street Technology Partners, Tregaron Capital, Practice, Yahoo, StockX
    Investor
     
    Incubator
     
    Advisor
     
    Attorney
     
    Board Member
     
    Mentor
     
    Member
     
    Acquired
     
     
    Projects
    Zynga Poker
    The global leader in virtual poker
    Senior PM · - Drove the bot detection roadmap, the game's largest fraud category
    - Launched Zynga Poker Week, a re-engagement campaign/feature… · More that generated the largest DAU gain in Poker's mobile history
    Ice Age Arctic Blast
    Ice Age Themed Match 3 Game
    Senior PM · - Synthesized and pitched the product strategy to secure resources for the project
    - Managed the product roadmap based on a ROI… · More framework
    - Developed and executed the go-to-market plan, leveraging organic and paid channels
    - Managed a pod of product managers and designers through development and live-operations
    Looney Tunes Dash!
    Runner game featuring the iconic Looney characters.
    Senior PM · - Drove product strategy for a SKU that generated 100M+ installs
    - Introduced ad products and experiments that led to a 150%+ lift in… · More revenue

    Looney Tunes have some of the most memorable characters to have graced television sets world wide. Discover your favorite character's Special Ability now!
    Chris Haire
    Michael Waite
    John vanSuchtelen
    With John vanSuchtelen, Michael Waite, Chris Haire
    NFL Showdown
    Daily Fantasy NFL Simulation Game
    Product manager - Monetization, Growth · - Oversaw monetization and delivered seven features, including Premium Free Agents which drove a sustained… · More 25%+ revenue lift
    - Designed and monitored over 20 experiments, utilizing both A/B testing and user segmentation
     
    Education
     
    About
    Achievements

    Zynga Poker
    - Drove the bot detection roadmap, a fraud category that is estimated to be $2.0M+/year
    - Led development of bot detection features, utilizing device sensors as well as internal and external risk engines
    - Launched Zynga Poker Week, which generated the largest DAU gain in Poker’s history

    Ice Age Arctic Blast
    - Synthesized and pitched the product strategy to secure resources for the project
    - Managed roadmap based on an ROI framework
    - Developed and executed the go-to-market plan, leveraging organic and paid channels to generate 3M+ installs in the initial quarter
    - Launched monetization features and experiments that drove revenue lifts of 20%+

    Looney Tunes Dash
    - Drove product strategy that led to 100M installs and peak DAU and MAU of 2M+ and 20M+, respectively

    NFL Showdown
    - Oversaw monetization and delivered seven features, including Premium Free Agents which drove a sustained 25%+ revenue lift

    Describe the most impressive thing you've done.
    Skills
    Infrastructure SQL R Product Data Analysis Python Marketing Strategy Business Strategy Growth Hacking Growth Strategy and Execution Marketing and Growth Strategy
    Locations
    San Francisco Mountain View
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