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    Jay Wallace

    Jay Wallace

    Infra and platform leader with 10+ years building and scaling systems in high-growth environments. Experienced in self-serve platforms, reliability, and team building, with a track record of simplifying complex systems and helping teams scale.

    Engineering Manager San Francisco University of Oklahoma
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    Experience
    DoorDash
    DoorDash
    Engineering Manager, Cloud Infra & Platforms 2021 - Present (almost 6 years)
    Led DoorDash’s Cloud Infrastructure & Platforms organization during one of the company’s most intense growth periods. Owned the organizational structure, hiring pipeline,... more technical roadmap, and execution for self-service infrastructure, automation, and developer tooling.

    Defined the platform vision and developer experience strategy, establishing infrastructure as a product rather than a centralized service. Built self-serve infrastructure platforms that reduced provisioning time from weeks to minutes and shifted ownership to product engineering teams, improving autonomy and reliability across the organization.

    Owned AWS governance, security controls, and cost management frameworks across a rapidly growing cloud footprint, balancing developer velocity with strong guardrails around security and spend. Partnered closely with Security, SRE, and Product Engineering to align infrastructure capabilities with business and reliability needs.

    Grew the organization from zero by creating hiring loops, leveling frameworks, job ladders, and mentorship programs to scale senior engineering talent.

    Founded and led the Reliability Platform team, focused on applying AI-driven systems to incident detection, diagnosis, and remediation in large-scale distributed environments. Defined the technical vision for agent-assisted reliability workflows, shifting incident response from reactive human triage toward proactive, system-led remediation. Worked with infrastructure and product teams to integrate proactive reliability agents into production operations.
    Staff Engineer, Compute 2019 - 2021 (about 2 years)
    Served as a Staff Engineer during DoorDash’s rapid infrastructure expansion phase. Led the transition from a single-cluster Kubernetes deployment to a multi-cluster architecture... more capable of supporting hypergrowth.

    Shaped early platform strategy, built core internal tooling, and scaled systems to meet increasing reliability and performance demands. Acted as a cross-org technical leader, mentoring senior engineers, driving architectural alignment, and contributing across multiple teams.
    Senior Engineer, Production Engineering 2018 - 2019 (9 months)
    Helped bring Kubernetes into production at DoorDash and led the initial microservice onboarding strategy. Built foundational abstractions for deployment workflows, traffic... more management, and service discovery.

    Operated as an infrastructure generalist, working across CI/CD, infrastructure as code, deployment automation, and runtime systems during an early scaling phase.
    Nike
    Nike
    Senior Engineer, NextGen Platforms 2016 - 2018 (over 1 year)
    Part of the team that built Nike’s enterprise-grade Kubernetes platform from the ground up. Delivered secure, scalable infrastructure patterns to accelerate internal adoption... more across engineering teams.

    Developed custom Terraform providers, built CI/CD pipelines, and contributed to Nike’s internal secrets platform (Cerberus) and broader platform standards. Served as the directly responsible individual for Nike’s infrastructure-as-code working group.
    HashiCorp
    HashiCorp
    Engineering Lead & Solutions Engineer 2015 - 2016 (over 1 year)
    Early employee (~10) helping launch HashiCorp’s commercial platform (Atlas). Built and led the post-sales engineering function, including customer onboarding for Terraform,... more Vault, Consul, and Nomad.

    Led architecture sessions with customers, handled escalations across multiple cloud providers, and influenced product roadmap decisions based on field feedback. Constructed numerous proof-of-concepts in heterogeneous environments and defined onboarding and training programs for new hires.
    bubblr
    bubblr
    Founder 2013 - 2015 (over 1 year)
    Built a geospatial music app with a co-founder. Sunsetted after not find a good product-market fit.
    Puppet
    Puppet
    Sr. Support Engineer 2013 - 2015 (about 2 years)
    Supported large-scale Puppet deployments and configuration management rollouts for enterprise customers. Provided deep technical support across Linux distributions, Apache,... more Postgres, and ActiveMQ.

    Created internal training materials and helped onboard global support teams, including standing up the support organization on-site in Malaysia. Served as a subject-matter expert for Facter, Cloud Provisioner, and Razer.
    American Bank Systems
    American Bank Systems
    System Administrator 2012 - 2013 (8 months)
    System Administrator of a wide variety of environments at a small business focused on compliance solutions for banks.
    Founder
     
    Employee
    Puppet, HashiCorp, American Bank Systems, bubblr, Nike, DoorDash
    Investor
     
    Incubator
     
    Advisor
     
    Attorney
     
    Board Member
     
    Mentor
     
    Member
     
    Acquired
     
     
    Education
     
    About
    Achievements

    Built and scaled DoorDash’s Cloud Infrastructure & Platforms organization through multiple phases of rapid growth, establishing infrastructure as a product and enabling engineering teams to operate with greater autonomy and confidence.

    Designed and delivered self-service infrastructure systems that reduced environment and resource provisioning from weeks to minutes, shifting ownership to product teams while improving reliability and consistency.

    Led the transition from a single-cluster Kubernetes environment to a multi-cluster architecture capable of supporting hypergrowth, laying the foundation for long-term scalability and fault isolation.

    Established cloud governance, security controls, and cost management frameworks at scale, balancing strong guardrails with high developer velocity in a fast-moving environment.

    Founded and led a Reliability Platform team focused on modernizing incident response in large distributed systems, evolving operations from reactive human

    Describe the most impressive thing you've done.
    Skills
    Cloud Computing AWS Distributed Systems Infrastructure Infrastructure As Code (IaC) DevEx Cloud Platforms Reliability Go Python Security Kubernetes Team Building Cross-Functional Team Leadership Leadership Hiring Platform Engineering Infrastructure As Product Self-Service Infrastructure Developer Platforms Internal Tooling Scalability Production Systems Operational Excellence Incident Management Cloud Governance Access Control Policy & Guardrails Org Design Hiring & Leveling Technical Roadmapping Engineering Strategy AI Agents LLMs Workflow Management
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