Vice President, Product Management
• Driving leads conversion rate & call center agent efficiency as Owner of in-house CRM System used daily by 30+ agents
- Implemented ‘focus mode' for agents
-... more Savings in agent time spent earlier on duplicate leads & internal communications
- Led the 1st product migration to new tech stack with minimum impact on business
• Launched the Spares Marketplace
- Gamification with staggered discounts & milestone-based cashback, assisted orders
- Plug n play features for integrations
- Implemented ‘focus mode' for agents
-... more Savings in agent time spent earlier on duplicate leads & internal communications
- Led the 1st product migration to new tech stack with minimum impact on business
• Launched the Spares Marketplace
- Gamification with staggered discounts & milestone-based cashback, assisted orders
- Plug n play features for integrations
AVP, Product Management
• New products built from scratch- Central Dashboard for operations team, Ticketing system for escalations with Net Promoter Score tracking
• Streamlining ground operations... more app- 'Jobs To Be Done' Dashboard, subscription orders support, closed payment links to customers
• New initiatives- YouTube influencer program (5 Lakh+ Views), Chatbot for off working hours
• Recognition- Promoted to Vice President, Product Management within 6 months
• Streamlining ground operations... more app- 'Jobs To Be Done' Dashboard, subscription orders support, closed payment links to customers
• New initiatives- YouTube influencer program (5 Lakh+ Views), Chatbot for off working hours
• Recognition- Promoted to Vice President, Product Management within 6 months