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    Amandeep Bakshi

    Amandeep Bakshi

    Senior Product Manager @ Udacity (EdTech acquired by Accenture). Previously Product @ Capital One - NLP/NLG. Co-Founder/Head of Product at TalkLocal

    Entrepreneur San Francisco Cornell University '21
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    Experience
    Join me at Udacity!
    4 Open Positions · No salary range/yr
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    Airkit
    Airkit
    Product Manager 2021 - 2022 (11 months)
    Airkit is an enterprise SaaS low-code platform that enables brands to build digital customer experiences
    ● Launched Airkit KitCloud Library, a library of pre-made templates... more representing common digital use cases including one-time digital payments, digital scheduling, call back scheduling, order status, and more
    ● Developed the product vision, strategy, and roadmap of Airkit Chatbot builder V2 to empower non-technical developers to build chatbots across messaging channels including SMS, Web, Google RCS, Facebook Messenger
    Capital One
    Capital One
    Product Manager 2017 - 2021 (about 4 years)
    - Eno, the first natural language SMS Chatbot from a US based bank.
    - Developed and managed the product roadmap of Eno’s natural language generation (NLG) engine enabling... more Eno’s responses to be personalized and human-like
    - Launched Eno’s Content Design tool, Stenographer (patent-pending), enabling design and product partners to create and manage Eno’s content
    - Strategized, designed and launched Eno’s fraud notification system that delivers SMS alerts of fraudulent transactions, utilizes NLU to understand varying customer responses, and manages the fraud state on accounts
    - Identified and led the delivery of new features within Eno’s dialogue management system, improving Eno’s ability to handle complex states of conversation with customers
    - Developed the product vision, strategy and delivery of Eno Regression and Simulator tool for tech, design and product partners to simulate and test Eno’s capabilities
    - Piloted a supervised machine learning annotation tool used for training and improving Eno’s natural language understanding (NLU) model through data annotation and measuring success in customer conversations
    TalkLocal
    TalkLocal
    Co-Founder/Head of Products 2011 - 2017 (over 5 years)
    Co-Founder, Product Management, Business Development, Operations

    - Designed and launched TalkLocal including database structure, calling platform, and admin dashboard... more used to monitor real-time activity for users and merchants
    - Co-Led design and updates to the TalkLocal Call Rank algorithm used to rank merchants which led to an increase in user engagement by 57% and revenue per user request by 88%
    - Led product team of four engineers (internal and offshore) focused on improving UI/UX for users submitting service requests and building internal reporting and tracking tools to monitor real-time activity and KPI’s
    - Designed TalkLocal affiliate API and led its integration into platforms including Porch, LendingTree, OnePlanetOps, HomeYou, Meredith Performance, and others which grew revenue to 5 figures/month
    - Co-Led design, wireframes, and integration of TalkLocal form based widget API onto 3rd party platforms including BBB, Yahoo, MerchantCircle, YellowPages, DexMedia, and others to drive users
    - Led project to build voice based skills and API's for IoT platforms including Amazon Alexa and Microsoft Cortana. TalkLocal’s Microsoft Cortana skill was named one of 5 early development partners and demonstrated at Microsoft AI event
    - Led project to build a TalkLocal powered Facebook native component called “Get Quote” call-to-action button for SMB Facebook pages. TalkLocal was announced as a Facebook beta partner to build richer experiences
    - Analyzed marketing data via admin reports, 3rd party tools (Google Adwords and Analytics), and writing custom MySQL queries, which increased conversion by 20% and decreased user acquisition cost by 92%
    - Designed and developed the initial internal payments platform to process and collect payments
    - Managed SEO rankings through Google Analytics and Screaming Frog SEO Spider tools
    - Designed presentations and reports to showcase metrics and user and revenue growth for investor relations, marketing partnerships, and fundraising
    U.S. Department of Defense
    U.S. Department of Defense
    Employee
    Udacity
    Udacity
    Senior Product Manager 2022 - Present (about 4 years)
    Acquired by Accenture (2024)
    ● Product lead for the Udacity Management Platform, a self-service console to empower enterprise clients and customer success members to set-up,... more launch and deliver learning experiences for users within their organization
    ● Co-led the launch of Udacity GPT, an integrated AI chatbot within the Classroom experience powered by OpenAI ChatGPT with more than 1M Classroom chat engagements and driving more than 30% more time spent in Classroom
    ● Coordinated and led the launch of Udacity’s new "Teams" product targeting teams/groups/organizations of 5-20 users within mid-market enterprises that helped to close ~$400k in annualized revenue within 10 months
    ● Coordinated and led the launch of Udacity’s new "All Access" subscription product enabling learners to access all of Udacity content under a monthly subscription price
    ● Led a comprehensive analysis and redesign of the learner verification feature within the Classroom graduation experience that reduced operational costs by more than $108,000
    United States Department of Defense
    United States Department of Defense
    Software Engineer 2005 - 2011 (over 6 years)
    Rotated through different programs and offices

    - Rotated through different programs and offices, but primarily focused on software development of applications and... more tools for processing, analyzing, parsing, and converting data for reports
    - Designed and developed voice communication management applications in C and Java using a DOD framework
    - Began development and testing of a new plotting package written in Python that integrated modules from open source plotting applications to produce FFT plots and spectrograms for both static and dynamic signals
    - Explored various open-source voice encoders and decoders including Speex, FFMpex, G.726, and G.729 that could be integrated within software applications to handle audio compression and silent suppression. (Software development through C, C++, Java, Python, Perl)
    Founder
     
    Employee
    U.S. Department of Defense, United States Department of Defense, Udacity, TalkLocal, Capital One, Airkit
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    Incubator
     
    Advisor
     
    Attorney
     
    Board Member
     
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    About
    Achievements

    Co-founded TalkLocal, a local search engine which uses VoIP to help users find local service professionals (ex. plumber, lawyer, dentist, electrician, etc.) and connect both parties on the phone within 90 seconds. TalkLocal raised $4 million in funding, launched its iPhone and Android apps, delivered over 2 million calls nationwide, and granted a US Patent on its calling technology.

    Describe the most impressive thing you've done.
    Skills
    C C++ Cascading Style Sheet (CSS) Cisco CSS Facebook HTML Infrastructure Java Javascript Jira Linux Matlab Microsoft Microsoft Office Microsoft Exchange Microsoft Visual Studio MySQL Perl PHP Python Software Venture Capital Visual Basic VMware VOICE WEB Web Development Web Technologies Software Design AI Android Natural Language Processing SQL Natural Language Understanding IoT Oracle Database Conversational AI VOIP
    Locations
    Washington DC Seattle San Francisco San Francisco Bay Area New York City
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