Global Social Care and Community Operations
Allison Leahy
Social care and community operations @spotify •• Helping organizations drive successful social business transformation and expand their brands.
Social care and community operations @spotify •• Helping organizations drive successful social business transformation and expand their brands.
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Experience
Exit
Director of Community
Exit
Ning
Community Manager
Mode Media
Community Manager, Ning Platform
Inhabitat.com
Contributing Writer
Dygest
Editor
World Pantry
Operations Lead
Our Family Coalition
Program Planner
Employee
Education
About
Achievements
Developed a sustainable community strategy for Ning's 25,000-member customer community that resulted in a 10% increase in visitor to new member conversions, month-over-month decrease in support queries, and better utilization of the platform by community members. Core engagement tactics included customer loyalty campaigns, beta testing groups, community spotlights, expert webinar and blog series, newsletters, volunteer initiatives, in-person meetups, and more.
Describe the most impressive thing you've done.
Skills
Locations