Alexis Brantes

Experience

Sura Asset Management

Service Designer 2019 - Present (almost 6 years)

Responsable de humanizar los servicios del Laboratorio de Innovación de SURA Chile.

Mis desafíos:
- Fomentar una cultura centrada en investigación para mejorar la... more

Emotio.cx

Founder, Affective Computing & Intelligent Interactions' Consultant 2017 - Present (over 7 years)

EmotioCX is an advanced system to measure user's perception of a service. We can measure NPS, CSAT, NEV, VoC & Qualification to understand human behavior. We made it simple... more

IxDF - Interaction Design Foundation

Continent Manager of South America 2014 - Present (over 10 years)

UserEmotion.com

Founder, Affective Computing & Intelligent Interactions' Consultant 2013 - Present (almost 12 years)

Investigación en Affective Computing & Intelligent Interaction (ACII) para mejorar el sistema de reconocimiento de emociones basado en Computer Vision e integración de... more

Posmo CX Consulting Research

Founder, UX Strategist & Emotion Researcher 2013 - 2018 (almost 6 years)

Posmo CX Consulting & Research provides Training on DfE, UX, User Research & Enterprise Culture, (2) Customer experience & Affective Customer-Brand Relationship'... more

Founder

UserEmotion.com, Posmo CX Consulting Research, Emotio.cx

Employee

IxDF - Interaction Design Foundation, U.S.1, Las Ultimas Noticias, PosmoTHE51GN, FunerART, Les Halles, Despegar.com, Universidad Adolfo Ibanez, Sura Asset Management

Projects

EmotioCX - A Contextual Research Tool

v1.9: Demografía se suma a nuestro programa CX

WWW.EMOTIO.CX NO ES UNA HERRAMIENTA MÁS DE NPS, ES UN COMPLETO Y EFECTIVO SISTEMA DE… · More

With Pamela Donoso Oggero

EmotioCX 2.0

v2.0: ¿Estudio Publico o Privado? Conoce lo nuevo

¿Estudio Publico o Privado? Mejoramos la forma de recolectar datos. Simplificamos lo complejo de la recolección de datos, permitiendo que las empresas puedan… · More

With Pamela Donoso Oggero

Education

About

Achievements

I am a proudly e-redisent of Estonian (Digital Nation), entrepreneur, speaker and teacher who wrote a book on why services fail (Spanish), you can download or buy it at www.bookofaim.com

Thanks to my knowledge of Computation, Neuroscience, Cognitive Psychology and Design, I have developed software to measure the emotions of users with Computer Vision (User Emotion, www.useremotion.com) and contextual research (EmotioCX, www.emotio.cx) .

Describe the most impressive thing you've done.

Skills

User Research User-Centered Design Customer Experience Emotional Intelligence Emotion Researcher Neuroscience Cognitive Psychology Cognitive Neuroscience Behavioral and Cognitive Therapy Affective Computing Human Media Interaction

Locations

Madrid Brussels Charleroi Namur Tallinn Tartu

Q&A

What's your favorite non-business book?

L'Être et le Néant (Jean-Paul Sartre, 1943)

If money were not an issue, what would you be doing right now?

Research human behavior

What words of advice would you give your younger self?

Be more social

Which founders or startups do you most admire?

SpaceX

What's your super power?

don't sleep more than 4 hours per day

What's the best way for people to get in touch with you?

just talk about something transcendent

Alexis Brantes

Service Designer @Sura Asset Management Founder @UserEmotion.com • Continent Mngr. South America @Interaction Design Foundation · Design & Neurobiology Speaker