Senior Revenue Operations Manager

About the role:

We are seeking an exceptional Senior Revenue Operations Manager to partner with the Sales and Account Management organization to drive our growth strategy, optimize our commercial processes at scale, and support data-driven decision making and analysis. This role reports to the Vice President of Commercial Operations.

Where you will work:

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ.

What you will do:

• Own, monitor, and evaluate key workflows and processes related to sales, account management, and customer success
• Develop and use strong logical frameworks and first principles thinking to define, understand, and address both individual and thematic issues as they arise
• Manage ad-hoc data analysis to support Garner’s revenue strategy
• Serve as the first point of escalation for issues, questions, and exceptions related to revenue teams
• Integrate people, process, and systems strategies to drive Garner’s revenue and strategic objectives
• Establish and track key performance metrics to understand and measure the performance of Garner’s revenue organization
• Collaborate with our Salesforce Administrator to optimize tools such as Outreach, Salesforce and HubSpot to support our commercial teams

The ideal candidate has:

• 3+ years in Management Consulting, Investment Banking, Private Equity OR 5+ years in Revenue Operations, Sales Operations, or related GTM strategy role. Experience at a high-growth startup is a plus
• MBA or STEM-related advanced degree preferred, business or STEM undergraduate degree required
• Strong analytical skills and the ability to synthesize insights from complex data; high levels of proficiency in Excel; other analytics tools such as Looker, Tableau, etc. are a plus
• Experience designing and implementing processes and workflows at scale for large enterprises or high-growth startups, particularly related to GTM, sales, and marketing
• Strong executive presence and communication skills with ability to present effectively to all levels of the organization including senior executives
• Strong business writing skills with willingness to produce detailed documentation for processes and workflows
• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

What you’ll get here:

You’ll work on problems that matter, at a company working to change healthcare at scale. You’ll work at the intersection of AI and systemic healthcare reform, where the problems we solve are as interesting and compelling as the mission.

At Garner, you’ll take on real, ambitious problems with real ownership and autonomy, alongside exceptional, principles-based people who genuinely want you to win. It’s demanding by design. You’ll be challenged to stretch beyond what you thought possible and receive consistent coaching to help you grow and do the best work of your career. This isn't the right fit for everyone, and that's intentional. The people here are driven by what's at stake for real people, and that's what gives our intensity its purpose.

Compensation Transparency:

The base salary range for this position is $168,000 - $210,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.