Senior Quality Assurance Engineer (Business Systems)

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

As a member of the Business Systems team, you will work directly on our ecommerce and business systems platform, developing features that will integrate critical workflows for our business across ecommerce orders, shipping and logistics, and subscription management

As a Senior Quality Assurance Engineer, you will be responsible for designing an overall test strategy and executing on it. You will work closely with product management to understand our business systems requirements. You will work closely with the development team and others to ensure that our products are thoroughly tested and meet the highest quality standards and work end to end. You will also be responsible for analyzing test results, identifying and reporting issues, and driving continuous improvements in our testing processes.

This role reports to the Director of QA.

RESPONSIBILITIES:

• Participate in designing an overall testing strategy to validate and sustain quality of our Business Systems team
• Participate in end-to-end testing processes with a focus on automation, adhering to testing philosophies and best practices
• Work closely with the development team to ensure that test cases are integrated into the software development life cycle
• Contribute to setting goals and performance metrics for the QA team, identifying trends and patterns to proactively address potential quality issues before they reach members
• Analyze test results, identify and report issues, and work with the development team to resolve them
• Work closely with cross-functional teams such as Software Development, Product, Data Science and Member Services to understand, clarify and ensure product requirements are complete, accurate and testable

QUALIFICATIONS:

• 5+ years of quality assurance experience in both automation and manual testing
• Experience writing data driven backend automated tests: Java, Python, or similar languages
• Experience with Cypress/Selenide or equivalent WebUI automation frameworks
• Experience testing integrations with Netsuite, Salesforce, Stripe, Boomi, and more.
• Experience with relational databases (SLQ)
• Experience testing and automating REST APIs
• Demonstrated ability to work with individual contributors, vendors, and cross-functional teams
• Demonstrated ability as a self starter and caring for the overall quality experience for customers
• Strong communication skills
• Passionate about shipping products that people love
• Passionate about making complicated things simpler
• Bachelor’s degree in computer science or related field