Operations, Generalist

We’re on a mission to solve the shortage.

ShiftRx is solving the healthcare worker shortage with an AI-powered staffing platform. We're starting with pharmacy, where we're revolutionizing how facilities handle staffing gaps with our innovative per-diem staffing solution. Since launching in August 2023, we've built a thriving community of 3,000+ active pharmacy professionals serving 200+ independent pharmacies across TX, CA, NY, NJ, and FL – with a waitlist of 12,000+ professionals eager to join as we expand nationwide.

Our platform makes it seamless to source, credential, onboard, schedule, and pay PRN pharmacy workers. We're eliminating traditional staffing agency inefficiencies with our self-sourced model, while ensuring temporary staff are pre-trained on facility-specific workflows before they start. The result? Lower costs, better prepared staff, and smoother operations for everyone involved.

What we’re looking for:

We're seeking an exceptional Operations Generalist to join our founding team during this period of rapid growth. You'll work directly with our founders to scale our operations, enhance customer success, and grow our community of pharmacy professionals and facilities.

What’s expected from you:

• Drive customer success initiatives across both sides of our marketplace (pharmacy facilities and pharmacy professionals)
• Handle provider / facility issues as they come in (don’t worry, we’ve got a playbook for this but, will encourage you to creatively tackle these problems however you see fit, too!)
• Own the onboarding experience for new facilities and professionals joining our platform
• Analyze platform data to identify trends, optimization opportunities, and areas for expansion
• Help develop and implement scalable processes as we expand into new states
• Manage communication strategies to engage our growing community
• Identify and execute on opportunities to enhance platform adoption and user satisfaction
• Collaborate with our technical team to improve platform features based on user feedback
• Opportunity to help support marketing initiatives, and let your creativity flourish
• You’ll report directly to the Head of Operations, and work closely with the co-founders on initiatives

Who You Are

• A brilliant self-starter with 1-3 years of experience in fast-paced environments, or an exceptional recent graduate with demonstrated leadership and initiative
• Someone who gets excited about solving complex operational challenges in healthcare
• A natural communicator who can build relationships with healthcare professionals and facility managers
• An analytical thinker who can turn data into actionable insights
• A process-oriented mind who can create scalable solutions
• Someone who thrives in ambiguity and sees challenges as opportunities
• A quick learner who's eager to understand the healthcare ecosystem
• Is not afraid of quick, and honest feedback, and doesn’t take things personally — we need to move quickly, and this requires the ability to speak freely. We expect you to speak your mind too! If you’ve got an opinion, or an idea — we want to hear it.

Must-Haves

• Smart. Driven. Problem-solver.
• Exceptional analytical and problem-solving abilities + Outstanding written and verbal communication skills
• Proven track record of taking initiative, being proactive, and driving results
• Ability to manage multiple projects while maintaining attention to detail
• Enthusiasm for working in a fast-paced, and often times — chaotic environment
• Desire to work in-person 5-6 days per week in South Austin

Nice-to-Haves

• Experience in healthcare, staffing, or marketplace businesses
• Background in customer success, operations, or community management
• Startup experience or demonstrated entrepreneurial initiatives
• Data analysis skills and comfort with common business tools
• Project management experience
• Interest in or exposure to healthcare operations

What We Offer

• Significant equity ownership in a rapidly growing startup; .05-.10% equity to start with a standard cliff, and vesting schedule
• Competitive base salary, starting at $65k-70k with up to 15% annual performance bonus
• Comprehensive health benefits, we cover 75%
• 15 days of PTO a year + holidays. So if you don’t take the days, we pay them out. that’s an extra paycheck once a year! cachow.
• Direct mentorship from experienced founders, leaders, and startup people in the austin tech scene
• Ground-floor opportunity to shape company culture and direction
• Rapid career growth potential as we scale nationally
• Environment that celebrates both success and learning from failure

Location

• In-person in South Austin, TX
• Collaborative, high-energy work environment

Why This Role is Special

This is not a regular job, or just buying some time at a random startup; it's an opportunity to help solve one of healthcare's biggest challenges.

Patient care is being signficantly impacted by the healthcare provider shortage, and you are a patient. Everyone is. We're up against the clock to solve this problem.

You'll be joining at a crucial growth stage, with early-indicators of product-market fit and a clear path to national expansion. Our traction speaks for itself: 3,000+ active professionals, 250+ facilities, and a waitlist of 10K+ professionals in just over a year since launch. If you're ready to roll up your sleeves and help build something that makes a real difference in healthcare, we want to talk to you.

We move fast and evaluate candidates on a rolling basis. Don't wait, apply, and let’s get shifty.

A note from the founders on our thesis about “people, first.”:

As founders, we firmly believe that prioritizing your team fosters a culture of appreciation and proper incentives, driving creativity, productivity, and passion for the problem we're solving. Our goal with ShiftRx is to create a product as beloved as Chewy and as user-friendly as Stripe.

Half of the healthcare providers in the US are planning on leaving their clinical roles over the next two years. We’re trying to replace the need for traditional staffing agencies, and reduce operational overhead spent on healthcare administration. Think Rippling or Deel enabled with AI for healthcare.

We’re obsessed with the problem we’re solving, and we want you to be too.