Commercial Operations Manager

Alloy is where you belong!

Alloy is a leader in the fraud prevention space. We help some of the most innovative banks and fastest growing fintech companies grow and scale operations by allowing them to find more good customers and onboard them without increasing the risk of fraud.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Best Fintech to Work for by American Banker, and Best Place to Work by Built in NYC year after year.

Check out our investors and read more about us here.

About the team

We’re expanding the Client Success team and looking to add a Commercial Operations Manager to drive the renewal process for our bank, credit union and fintech client base. The early stage of this role will focus on our small to midsize business renewals, financial related matters and the core function is to maintain the existing client portfolio. Additionally this individual can develop strategies to utilize the renewal as an opportunity to perform a health check on clients and perform discovery for upsell and cross sell or technical engagement packages. Working closely with Client Success leadership, Account Executives,Technical Account Management, Revenue Operations and Finance to stabilize and grow their client portfolio.

What you’ll be doing

• Engage, renew, and grow our existing client base
• Proactively contact clients directly to negotiate terms and conditions for renewals
• Prepare renewal proposals, quotations, and generate documents for signature
• Continuously learn about our product and competitive landscape
• Coordinate with Customer Success Managers and Legal to proactively identify key upcoming renewal discussions
• Manage all different facets of renewals process & iterate on that process for efficiency over time
• Forecast trends and suggestions on how those trends can enhance retention rates
• Refine renewal strategies to proactively engage a client and mitigate churn and contraction
• Identifying cross-sell, upsell and professional services opportunities and perform discovery prior to handing off to an Account Executive

What we're looking for

• 5+ years of experience in renewals, business development sales, or client success (account management with an upsell quota)
• Proven success in managing executive-level relationships with clients or partners
• Experience working with banks and/or Fintechs a plus
• Demonstrated track record working in a results-driven role that directly impacted the growth of a business and quota attainment
• Experience building out renewal processes with empathy and persuasive
• Cross functional skills, particularly related to Accounts Receivable, procurement, forecasting, and reporting
• Experience working with any customer success platforms such as Catalyst, Gainsight, Totango, or Churn Zero as well as legal document generation platforms like Ironclad and Salesforce a plus
• Experience in automation and workflow efficiency to help streamline and scale the process as we continue to expand our client base.

At Alloy, we strive to attract & retain talent by providing compensation that is competitive with other organizations of our size & stage. We are committed to ensuring each candidate has what they need to be successful in their role with a balanced range of compensation, equity, perks & benefits. We actively share our compensation philosophy with employees, with the goal of fostering open and honest dialogue. Finally, we work to administer our philosophy and drive consistency in order to promote equity and monitor the fairness of each outcome.

The following range is based on the scoped level within the organization and only for highly targeted geographies: base salary range of $124K-150K + 10% variable compensation

Benefits and Perks

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Learning & Development annual stipend
• Well-being benefits include access to OneMedical, Headspace, and more

How to Apply

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Alloy is proud to be an equal opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.