Senior Sales Manager

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.

We are looking for a passionate and results-driven Senior Sales Manager with a builder mindset to help us expand our horizons and drive our growth to new heights. You will be pivotal in developing a net new acquisition sales motion (Direct channel), identifying and capitalizing on business opportunities, forging strategic partnerships, and driving revenue growth.

Joining Relay means an opportunity to make a huge impact in building solutions with the potential to reach 29 million small businesses across North America. This is a unique opportunity to be part of a winning Sales team culture, establish a foundation in a scrappy environment, and contribute to our success story.

What You’ll Be Doing:

• Lead, manage and coach a world-class team of Account Executives on our Direct team
• Build and execute our net new acquisition B2B sales motion
• Identify opportunities in the business and execute projects to improve our sales process, strategy and playbooks
• Partner and collaborate with cross-functional teams including Marketing, Revenue Operations, Sales Enablement, etc.
• Stay abreast of industry trends and market dynamics to inform sales strategies
• Analyze data and feedback to refine and optimize approaches for maximum impact

Who You Are:

• You have 3-5 years of experience managing and leading a Sales team, ideally within a startup environment
• You are results-oriented with a track record of meeting and exceeding targets
• You have a creative and strategic mindset with a knack for identifying and amplifying market opportunities
• You are passionate about coaching and the development of people
• You have operational rigor – you are always looking for ways to solve and improve technical and process inefficiencies that impact the sales funnel

Bonus Points:

• You have prior experience in B2B SaaS, fintech or a neobank
• You have worked with SMBs in North America

Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications; if you don't have all the listed qualifications, we encourage you to apply anyway!

Our Commitment To You:

• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
• Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
• Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
• Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
• Hybrid work environment: we value meaningful collaboration and connection at our Vancouver office (WeWork) twice a week, with lunch, snacks, and beverages on us. We also enjoy time together in our Toronto office – you'll come to Toronto for onboarding, once a quarter, and for our summer and winter events (travel and accommodations are covered).
• Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our Toronto office is 100% floof-friendly.
• Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
• Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
• Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.

We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take changes, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.

The Interview Process:

• Stage 1: A 30-minute Google Meets video call with a member of the Talent team
• Stage 2: A 45-minute Google Meets video call with the Director of Sales
• Stage 3: A whiteboard session followed by a presentation to our Sales team in a 60-minute Google Meets video call
• Stage 4: A 45-minute Google Meets video call with a member of the Leadership team

What’s Important to Us:
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your People Team contact, and we will work with you to meet your needs.