Senior IT Systems Engineer

Who You Are

As a senior systems engineer, you possess extensive expertise in entrepreneurial, startup, or enterprise settings. Your top-tier support for stakeholders is tailored to their specific needs, demonstrating a white-glove approach. With a high level of professionalism, you excel in researching technical problems and solutions. In your role, you take charge of technical design, planning, implementation, installation, performance tuning, and recovery procedures for critical enterprise application systems. Leading by example as a technical expert, you will serve as a mentor to junior systems engineers. You will collaborate with your team to analyze system requirements, develop specifications, and provide project leadership to ensure exceptional customer service.

Your Success Profile

What You Will Work On

• Configuring, troubleshooting, monitoring, and administering our catalog of SaaS applications.

• Maintain our SSO and identity provider integrations in SaaS applications.

• Collaborating with cross-functional teams to define system requirements, evaluate SaaS solutions, and make informed decisions on implementation and integration.

• Conducting regular audits and assessments of SaaS environments to identify areas for improvement, optimize resource utilization, and enhance overall system performance.

• Stay updated with emerging trends and technologies in SaaS, cloud computing, and system administration, and proactively recommend innovative solutions to drive operational efficiency and cost savings.

• Provide technical guidance and mentorship to junior team members, fostering a collaborative and knowledge-sharing culture.

• Develop and maintain documentation for supported applications, processes, integrations, and any other training materials for internal employees and IT Staff.

• Serve as a point of escalation for the IT Systems team on SaaS-related issues.

• Make recommendations to the IT Manager on all aspects of the Systems side of the IT department.

• Architect and configure automations that enhance onboarding, mid cycle, and off-boarding user lifecycle management.

• Perform other related duties as assigned.

How You Will Do Your Work

As a Senior IT Systems Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.

• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 5 years of professional IT Systems experience
• Experience administering Okta and building custom integrations with SAML, OAuth2, OIDC, and SCIM with Okta API Access Management and Device Trust
• Experience with Okta Workflows and Okta Identity Governance.
• Experience with SaaS Operation platforms.
• Experience extending and working with Active Directory and Windows in AWS/Azure
• Experience with mentoring individuals and being the bar raiser in the team. You are approachable, and the team can count on you to support them with challenging tasks.
• You are not afraid of technical details, you learn fast, and you are motivated to understand every aspect of your product

The base wage range for this position based in our New York City Office is targeted at $127,000.00 to $139,000.00 per year.

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