HR Operations Coordinator

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.

We are seeking a motivated HR Operations Coordinator to join our growing team, reporting to the Senior Manager, HRIS. This role will oversee the full employee lifecycle, managing HR operations from onboarding to offboarding.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

• Oversee all daily HR administration tasks and offer support across various departments as needed.
• Identify and implement opportunities to enhance processes and increase efficiencies, leading continuous improvement efforts within HR operations.
• Handle sensitive information with the highest level of confidentiality and in line with data protection standards.
• Serve as the primary point of contact for employee inquiries related to HR, managing questions and concerns through channels such as the HR portal and HR email inboxes.
• Manage the complete onboarding process for new employees, including but not limited to welcome emails, background checks, I-9 verification, HRIS setup, HR compliance paperwork, and state-specific documentation preparation.
• Oversee the full offboarding process for departing employees, collaborating with cross-functional stakeholders to address specific needs and ensuring compliance with state regulations and company policies.
• Refine and streamline both the onboarding & offboarding processes to reduce complexity, minimize manual tasks, and alleviate administrative burdens, enhancing scalability and accuracy.
• Administer and update employee files to ensure compliance and completion.
• Regularly review and update HR resources and self-service platforms to keep information current and relevant.
• Maintain the accuracy and completeness of employee data, providing clear and thorough documentation for auditing purposes.
• Support HRIS data changes, reporting, and employee troubleshooting as needed.
• Conduct regular audits of employee data to ensure accuracy, consistency, and completeness, making necessary corrections and working with relevant stakeholders as needed.
• Ensure compliance with federal and state regulations concerning employee notifications, verifications, and other requirements, collaborating with HR leadership as necessary.
• Provide assistance with additional projects and tasks as required.

What We’ll Expect From You

• Bachelor’s degree in Human Resources, Psychology, Business, or a related field (preferred but not required).
• 1+ year of experience in Human Resources.
• High emotional intelligence with the ability to build rapport with team members across various levels and locations.
• Proficiency in Google Suite, Excel, Word, and PowerPoint.
• Strong verbal and written communication skills.
• Excellent organizational and administrative abilities.
• Effective judgment and capability to prioritize and manage competing demands.