Senior Business Data Analyst

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.

We are looking for a Senior Business Data Analyst to join a newly formed central analytics team within the finance organization. Reporting to the Sr. Director of Business Analytics, you will be responsible for supporting the analytic & reporting needs of the implementation team. Your work will help drive performance management & key decisions around a complex implementation process. As part of a newly formed team, this role will be critical to establishing a new baseline for quality reporting & analysis to drive business insights & unlock growth for Olo.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Be Doing

• Develop & maintain a suite of reporting for the Implementation Leadership, establishing new KPIs & leading indicators of success
• Develop and maintain SQL queries to extract and analyze data from Snowflake, combining data from multiple systems
• Create and manage interactive dashboards using Tableau and Looker to visualize key performance metrics and insights
• Conduct deep dive analysis in close coordination with the Implementation leadership team to develop an understanding of performance drivers.
• Monitor data quality & work with stakeholder teams to build & maintain a culture of data hygiene
• Assist in troubleshooting data-related issues and implementing solutions to improve data usability and accessibility
• Stay current with industry trends and best practices in data analytics and business intelligence

What We'll Expect From You

• Bachelor’s degree in Business, Economics, Data Analytics, Computer Science, Engineering, or a related field
• 5+ years of experience in a Business Analyst or Data Analyst role
• Proficiency in SQL for data extraction and analysis, experience with querying Salesforce data a plus
• Experience with data visualization tools, specifically Tableau and Looker. Familiarity with Python and DBT is a plus
• Strong analytical and problem-solving skills, with attention to detail
• Ability to operate with ambiguity when technical requirements may need to be discovered
• Excellent communication skills, with the ability to convey complex data insights to non-technical stakeholders
• Ability to work collaboratively in a fast-paced, team-oriented environment.