Revenue Systems Manager

Who are we?UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.

At UpGuard, our Sales team has not only been pivotal in growing our business but more importantly, showing the value of our product on a daily basis. We have a highly collaborative sales culture and take on a consultative approach, focusing solely on what’s best for the customer. In 2023, our Sales team exceeded revenue targets and we’re only just getting started! We’re on the lookout for high-energy individuals who are hungry to get better every day, have a desire to win, and are seeking to sell a product that is helping solve a massive problem for businesses across the globe.

Where does this role fit in?As a fast-growing SaaS company, we need someone who can manage and improve our revenue technology stack, ensuring seamless integration across our systems. This role is crucial in driving efficiency, enhancing data accuracy, and supporting cross-functional teams in making data-driven decisions. If you’re passionate about leveraging systems to improve processes and maximize revenue growth, we want to hear from you.

As our Revenue Systems Manager, you will play a key role in managing our tech stack, collaborating closely with Sales, Customer Success, Marketing and Analytics teams. Your expertise will help us scale our revenue processes while ensuring compliance, automation, and alignment with our business goals. If you're excited to tackle challenges and drive impact in a dynamic, fast-paced environment, this is the perfect opportunity for you.

15-month FTC - Maternity leave cover

What will you do?

• System Administration & Optimization:
• Administer, configure, and manage CRM and CSP systems (HubSpot and ChurnZero) and integrated sales and CS tech stack tools (Outreach, Gong, UserGems, etc.).
• Identify areas for process automation and drive system enhancements to improve data integrity, efficiency, and team productivity.
• Collaborate with internal stakeholders to prioritize and manage system updates, integrations, and new tool implementations.
• Create and execute the technical roadmap to support current and future growth initiatives, with an eye towards scalability, performance, and compliance.
• Integration & Data Management:
• Ensure seamless integration of revenue systems, including customer data management and optimized workflows
• Maintain data integrity across platforms by establishing data governance policies, and cleaning, enriching, and normalizing data.
• Facilitate data migration projects when necessary, ensuring accuracy and minimal disruption to revenue operations.
• User Support:
• Serve as the primary point of contact for key revenue system troubleshooting, user support, and permissions management
• Cross-Functional Collaboration:
• Partner with Sales, Customer Success, Marketing, and Finance teams to align on processes, data flows, and system configurations.
• Support cross-functional projects that impact revenue generation, customer lifecycle management, and business growth.

What will you bring?

• Minimum 3 years of experience in revenue operations, business systems management, or a similar role within a SaaS company.
• Proven track record of managing and enhancing revenue technology stacks (e.g., HubSpot, Customer Success Platforms, Automation Platforms, etc.).
• Deep understanding of CRM platforms and ability to customize workflows, fields, and data integrations.
• Experience with API integrations and third-party platforms to create seamless data flows between systems.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and stakeholder management skills, with a customer-centric approach.
• Familiarity with project management methodologies and ability to lead cross-functional initiatives.

What would give you an edge?

• Experience working in a high-growth SaaS organization.
• Knowledge of revenue forecasting models and customer lifecycle metrics.
• Experience with BI tools (e.g., Tableau, Looker) or scripting languages (e.g., SQL, Python).

What's in it for you?

• Monthly Lifestyle subsidy: use this for financial, physical and mental wellbeing (all regions)
• WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard (all regions)
• $1500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance (all regions)
• Generous Annual Leave/PTO allowances: time to recharge your batteries (all regions)
• 18 weeks paid Parental Leave: irrespective of parenting role (all regions)
• Personal Leave allowance: this includes sick & carer’s leave (all regions)
• Fully remote working environment: whilst we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance (all regions)
• Top-spec hardware: all team members will be provided with top-spec laptops for their role (all regions)
• Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform (all regions)
• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work (all regions)