Solutions Specialist

OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive!

Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!

🌟 OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer 🌟

Join our smart, fun, and humble team to experience the most rewarding career of your life!

Job Summary:

The Solutions Specialist develops professional expertise to support clients by identifying and recommending software or product solutions that best suit their needs. This role collaborates internally and externally to build productive relationships to drive customer impact and deliver high-impact product solutions.

The Solutions Specialist provides professional advice, creates initial analyses, and prepares reports for review by more experienced team members.

Responsibilities:

• Conduct technical discovery to uncover pain points and challenging cases.
• Develop compelling sales proposals and define solution fit for customers that address the needs identified through discovery.
• Collaborate with Sales, Professional Services, and Customer Success teams to align efforts within the OpenGov ecosystem.
• Become the trusted advisor by demonstrating deep product knowledge and real-world application to solve clients challenges and issues.
• Prepare and present product demonstrations, emphasizing operational efficiency, adapting to change, and strengthening public trust.
• Build technical champions throughout the sales process and secure the technical win.
• Identify, evaluate, and recommend proof-of-concept opportunities.
• Contribute to the development of technical sections in RFPs/RFQs.
• Create reusable technical assets to support ongoing sales activities.
• Work closely with Professional Services teams to ensure a smooth transition of opportunities and stay current in deployment best practices.
• Work cross-functionally with R&D, Marketing, and other departments on field observations and customer feedback that impact product roadmap and competitiveness.

Requirements and Preferred Experience:

• Bachelor's degree or equivalent work experience required, preferably equivalent to or aligned with Public Administration, Civil Engineering, GIS, or Urban Planning
• 2+ years of related experience in Sales or Solution Engineering; advanced degrees may substitute for experience
• 2+ years in solutions engineering, asset/infrastructure management, GIS, or permitting
• Knowledge of government accounting and/or finance is strongly preferred
• Ability to learn, understand, and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value
• Extraordinary presentation skills, with the ability to establish trust across a range of technical and non-technical audiences
• Civic engagement experience is highly desirable
• Ability to travel up to 40% of the time