Senior User Experience Researcher, Education

The Chan Zuckerberg Initiative was founded by Priscilla Chan and Mark Zuckerberg in 2015 to help solve some of society’s toughest challenges — from eradicating disease and improving education to addressing the needs of our local communities. Our mission is to build a more inclusive, just, and healthy future for everyone.

The Team

At CZI, we pair technology with grantmaking to equip educators, families, and students with tools that integrate high-quality research, practices, and content to unlock the full potential of every student, no matter who they are or where they live. From program conception to software feature design, we center our work on student and educator voices to help educators address the day-to-day challenges in their classrooms.

Since 2015, our grant investments have helped catalyze new education tools, classroom practices, and measures of student success designed to foster whole child outcomes. We leveraged technology to provide research-based practices in products that help teachers connect with students and tailor learning experiences to individual student needs.

At our core, we are builders and our unique builder philanthropy approach is what sets us apart from other education funders. Take a closer look at the highlights and significant milestones of CZI’s first eight years of education work.

The Opportunity

Join our mission-driven Education team as a User Researcher and help shape the future of education! We're passionate about developing innovative pilot projects that address the needs of educators and students. You'll have a direct impact on pilot teams and contribute to identifying future opportunities in education, including emerging technologies like AI.

What You'll Do

• Work with product managers and designers to define research objectives, create user personas, and outline research plans that align with project milestones.
• Design and conduct various user research activities, such as interviews, surveys, usability testing, and ethnographic studies, to gather qualitative and quantitative data about user needs, preferences, pain points, and behaviors.
• Analyze research findings to uncover actionable insights and create clear, concise, and compelling research reports to inform product decisions.
• Partner with design and engineering teams to translate research insights into actionable design recommendations, advocating for the user's perspective throughout the product development lifecycle.

What You'll Bring

• A minimum of 5 years of proven experience as a UX researcher, preferably in educational technology or nonprofit sectors.
• Strong expertise in qualitative research methodologies, including user interviews, surveys, usability testing, and ethnographic studies.
• Proficiency in using UX research tools and platforms.
• Excellent communication skills with the ability to articulate complex research findings to both technical and non-technical stakeholders.
• Experience working in cross-functional teams, collaborating effectively with product managers, designers, and engineers.
• A deep passion for education and empathy for learners and educators.
• Strong analytical thinking and problem-solving skills.
• Self-motivated, adaptable, and able to thrive in a fast-paced and evolving environment.
• Experience working within Education or Philanthropy spaces

Compensation

The Redwood City, CA base pay range for this role is $163,000 - $245,000. New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time. Actual placement in range is based on job-related skills and experience, as evaluated throughout the interview process. Pay ranges outside Redwood City are adjusted based on cost of labor in each respective geographical market. Your recruiter can share more about the specific pay range for your location during the hiring process.

Benefits for the Whole You

We’re thankful to have an incredible team behind our work. To honor their commitment, we offer a wide range of benefits to support the people who make all we do possible.

• CZI provides a generous employer match on employee 401(k) contributions to support planning for the future.
• Annual benefit for employees that can be used most meaningfully for them and their families, such as housing, student loan repayment, childcare, commuter costs, or other life needs.
• CZI Life of Service Gifts are awarded to employees to “live the mission” and support the causes closest to them.
• Paid time off to volunteer at an organization of your choice.
• Funding for select family-forming benefits.
• Relocation support for employees who need assistance moving to the Bay Area
• And more!

Commitment to Diversity

We believe that the strongest teams and best thinking are defined by the diversity of voices at the table. We are committed to fair treatment and equal access to opportunity for all CZI team members and to maintaining a workplace where everyone feels welcomed, respected, supported, and valued. Learn about our diversity, equity, and inclusion efforts.

If you’re interested in a role but your previous experience doesn’t perfectly align with each qualification in the job description, we still encourage you to apply as you may be the perfect fit for this or another role.

Explore our work modes, benefits, and interview process at www.chanzuckerberg.com/careers.

#LI-Hybrid