Senior Customer Success Business Partner

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

We want you to think big and act bold through expressing your authentic best self!

Anaplan is looking for a tenacious Customer Success Business Partner to join our Customer Success team in Indonesia.

This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time contract position. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading.

Your qualifications, your influence:

• 8+ years of relevant experiences of Consulting/Customer Success/Planning Software experiences across industries and functions
• Serve as thought leader, customer advocate and partner to Anaplan’s most strategic customers
• Assess and consult your customer’s planning challenges and desired business objectives.
• Develop and execute Customer Success plans that address customer’s planning challenges and drive solutions to their business objectives while expanding the Anaplan footprint
• Demonstrate and articulate business value realization through the measurement of the executed strategies
• Be the conduit for customer and Anaplan strategic alignment by working closely with implementation partners, sales, and other Anaplan internal teams. Become the customer’s trusted leader for their connected planning journey.
• Proactively monitor customer end user adoption and sponsorship; build action plans to remedy if needed.
• Demonstrate high impact leadership through setting a vision and strategy, motivating others, driving customer priorities and achieving measurable results
• Analyse usage trends and KPIs to provide insight and guidance to the customer
• Deliver on renewal, adoption and expansion targets
• Advise customer on developing a Center of Excellence or similar governance structure to enable customers self-sufficiency on Anaplan
• Manage issue escalation & mediate to resolve technical/platform issues with existing implementation Partners and internal support teams.
• Build a culture of doing the right thing for our customers. Have a challenger mentality to offer counter proposals and guidance to maximize value creation in the relationship.
• Proficiency in both Indonesia Bahasa and English

Preferred skills:

• Ability to interface with C Suite and technical practitioners in a consultative setting within Finance, Sales, Supply Chain and/or HR planning solutions
• Excellent written and verbal communication skills with the ability to interact and influence at all levels of the organization
• Knowledge of best practices in customer success, adoption and retention
• Ability to conduct quantitative value and ROI analysis
• Experience overseeing technology implementations with enterprise / planning platforms throughout the project lifecycle.
• Experience leading and mentoring project team members on SteerCo and executive presentations and communications.
• Understanding of Agile Project Management and change management methodologies
• Familiarity with ERP, CRM and/or HRM and how those systems relate to enterprise planning systems and processes
• Familiarity with using Salesforce and Gainsight for customer success processes
• Anaplan Model building and other applicable experiences

What will make you successful in this role:

• Customer first mentality
• Proactive attitude
• Ability to react with urgency, and remain calm under pressure
• Ability to multi task and prioritise
• Run your own business mentality & drive
• Strong troubleshooting and problem solving skills
• Curiosity
• Adapts well to change and flexible
• Run and support your own book of business
• Able to leverage technology to handle their customer portfolio
• Technical interest and bias

What we offer:

• An exciting, progressive career with a company that values diversity, flexibility and understands the need for a good work/life balance.
• Market leading salaries combined with bonuses, and comprehensive benefits.
• Regular agile meetups, events, and hackathons (both attending and hosting!)
• A range of sports, health, and wellbeing initiatives
• 3 days of paid leave every year to help support the charity or cause of your choice.

Our Commitment to Diversity, Equity, Inclusion and Belonging

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.