Senior Director, Global Payroll Operations

Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Powered by an outstanding end-to-end e-commerce and logistics network and a fanatical culture of customer centricity, Coupang has broken tradeoffs around speed, selection and price. Today, we provide exceedingly fast shipping speeds on millions of items including fresh groceries, delivered within hours nationwide, 365 days a year.

We are doing this for millions of consumers in Korea. Korea is home to one of the largest and fastest growing e-commerce opportunities anywhere in the world.

Role overview:

The position will be a highly strategic Global Payroll, Equity and Operations role working in close partnership with various business leaders. In this role you will be required to develop the payroll, equity, and operations plan required to achieve strategic plans and goals, drive decisions and track performance on payroll payments, reports and forecasts including tax returns and reports for Government regulatory agencies and payroll management reports. The role will oversee accounting procedures and systems used by the organization whilst consulting on long term payroll trends. Bringing technology systems to create end to end seamless payroll capabilities with minimal to no error with processes in place to catch whilst being SOX compliance with proper internal processes in place. This role should communicate clearly, influence various leaders, unify into common goals and lead meaningful teams to achieve business goals.

This role will be the primary liaison between the supported business and Central Finance to facilitate a robust payroll process and payroll performance whilst providing business updates and reporting deliverables across various functions collaborating with payroll.

What you will do:

• Direct and oversee all payroll activities including payments, reports, forecasting including and not limited to tax returns and reports for government regulatory agencies and payroll management reports locally as well as globally
• Influence those around you to create strategic plans for team activities to include payroll strategy to deliver agreed upon targets
• Reporting accurate payroll financials and actively maintain records of associated financials
• Control expense to meet agreed upon budgets
• Proactively hire and develop the best in class global payroll operations team

Basic qualifications:

• Relevant experience in Payroll as an executive in a fast-paced technology oriented organization.
• High level of process orientation and attention to detail.
• Experience in leading and developing new payroll processes, models and tools.
• Excellent communication skills and ability to partner with various senior leaders.
• Ability to communicate complex financial topics clearly and tell the business stories.
• Strong MS-Office skills (Excel, Word, Access, PowerPoint).
• Expertise in modeling and data analysis
• Strong analytical thinking. Be able to start with problem statement, ask 5Ys and arrive at data backed solutions
• Familiar with establishing and managing KPIs.

Preferred Qualifications:

• CCP, Certified Payroll Professionals
• MBA

Recruitment Process and Others:

Recruitment Process:

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Things to Consider:

• This job posting may be closed prior to the stated end date for application if all openings are filled.    
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.    
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Privacy Notice:

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. 

https://www.coupang.jobs/en/privacy-policy/

Document Return Policy:

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. 
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail. 
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.