Solutions Engineer, Roku Experiences

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the role

We are seeking a talented Solutions Engineer to join our team. Reporting to the Sr. Manager of Technical Operations, you will work closely with internal Product and Engineering teams to build innovative native ad placements that reach millions of viewers across Roku’s industry-leading CTV operating system.

What you'll be doing

• Act as subject matter expert for native display and video ads across the Roku Homescreen environment.
• Partner with Product Managers to support quarterly feature releases relating to native ads. Work closely with technical team leads (Product/Eng/QA) to define end-to-end-serving workflows and ensure the successful rollout of emerging native ad products and features.
• Establish best practices for campaign management with a focus on strong communication and documentation. Create comprehensive process guides to support Ad Operations team members taking on new campaign trafficking workflows and assist with training.
• Serve as escalation lead to resolve campaign delivery and performance issues. Leverage core ad platform knowledge to effectively troubleshoot issues and drive resolutions for internal stakeholders including Ad Operations, Product, and Engineering.
• Develop dashboards and custom reports to monitor ad delivery across a variety of custom ad environments, including the Roku City Screensaver and Showrooms.
• Partner with technical team leads to flag service disruptions, resolve system outages, and advise on improvements that can improve ad performance.
• Working with Senior Engineers and Product Managers to define the next generation of products, services, and applications within the Roku Ad Platform, including identifying gaps in the existing system and designing alternatives that are scalable, robust, and easy to maintain.
• Contributing to the vision, strategy, and execution for the Technical Operations, QA, Product, and Engineering groups across the Roku Advertising Network.

We're excited if you have

• 5 years experience in AdTech/MarTech at a top-line CTV publisher or CTV ad platform preferably as a Solutions Engineer, Implementation Consultant, or Professional Services Engineer.
• 1-3 years of experience with big data visualization tools like Looker, DataDog, Tableau, or similar. Ability to develop custom dashboards, looks, and views. Exposure to and working knowledge of SQL, HIVE, or another database architecture is required.
• Comprehensive experience in trafficking CTV video and display campaigns.
• Track record of success in providing technical support for external and internal stakeholders, particularly while overseeing complex integrations.
• Ability to communicate concisely, and effectively, verbally and in writing to different audiences such as Product, Engineering, Operations, and Sales.
• Strong critical-thinking, analytical, logical, and results-oriented skillset focusing on data analysis, reconciliation, and transformation.
• Highly proficient in Excel, including pivot tables, chart-making, and manipulation of large data sets.
• Analytical mindset, project management-oriented, deadline-driven, and process-oriented with a solutions-oriented composition.
• Experience working with engineering to triage and resolve issues quickly and efficiently.
• Minimum of a bachelor’s degree (preferably in Engineering/Computer Science).

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Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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