Account Manager

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Account Manager is responsible for effectively managing one of VML's largest brand accounts by planning and organizing all areas relevant to project development and execution. This includes ensuring the account's smooth day-to-day running and that great creative ideas are executed professionally and deployed successfully through the brand's key markets.

The Account Manager will support senior team members. They will manage areas relevant to the strategy, development, and execution of projects, inspire confidence, and manage a successful relationship with the Client. This is a restrictive market brand, so this person must be comfortable working to find new and creative ways to show the products.

Key Responsibilities:

Client / Inter-Agency Relationships:

• Build credibility and effective relationships with the key stakeholders on the client account based on trust. Ensure regular client contact and maintain professional relationships with all levels that you are exposed to.
• Be able to challenge the client and the internal agency departments diplomatically.
• Be an efficient, respected, and reliable “interface” between agencies’ teams at all global network levels.

Project Management:

• Follow the agency processes to ensure projects are successfully managed.
• Ensure effective briefs are created and signed off by the client, and relevant teams are effectively briefed.
• Work closely with Creative Services and other internal partners to ensure timescales/ budgets are met on all jobs.
• Develop and update client and project documents, including creative briefs, estimates, project timelines, status reports, meeting/conference reports, and other supporting materials.
• Keep agency team informed of client requests and changes, anticipate potential projects, and proactively develop solutions.
• Organize client presentations, meetings, and calls; prepare relevant documents, including agendas and contact reports.

Financial Management:

• Maintaining a solid financial process, ensuring efficient utilization of time across departments.
• Demonstrate cost awareness of jobs being managed and raise any concerns with the line manager.

Client Knowledge:

• Strong understanding of the Client’s business and how it operates, as well as the ability to gather information effectively and quickly in support of the factual details of each brief.
• Keep up-to-date competitive reviews, both execution and strategic.

About you:

• You are a passionate individual who approaches all tasks wholeheartedly and enthusiastically. You demonstrate initiative at every turn and a real ‘can-do’ attitude. You strive to achieve excellence in everything that you do, and the following characteristics align with your values and career goals.
• You are a rigorous and curious investigator of an ever-changing world who sees opportunities everywhere and takes bold risks in the pursuit of discovery.
• Inventor: You create solutions that give us and our clients the winning edge. You are not happy with the status quo and are never afraid to try something new while learning quickly from your mistakes.
• Creative: You understand the power of ideas that transform, and you believe everyone has the freedom to be creative.
• Entrepreneur: You treat it as your own business and are focused on operational excellence and delivery of results. You exploit horizontally and opportunities within the wider network.
• Leaders of Change: You are confidently influential and take responsibility and ownership for your actions. You embrace and champion change.
• Citizen: You do the right thing, treat others with respect and understand that you are stronger as a collaborative team.

In addition, the right person for this role will have experience working withing an advertising agency for a large client.

What's in it for you?

Aside from a generous annual leave allowance and pension allowances, you will have access to a whole host of other benefits and activities such as:

• Life Assurance
• Permanent Health Insurance
• BUPA
• Flexible hybrid-working schedule
• Enhanced family-friendly policies
• Well-being Programme
• Employee Assistance Support
• Cycle to Work Scheme
• Eye Care and Glasses Vouchers
• Season Ticket Loans
• WPP Discounts

You will also have a clear long-term career development plan and access to our learning and development activities and online learning platforms.

#LI-Hybrid

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.