Carrier Services Specialist

Reports to: Jim "Gunny" Sanders

Hourly Full-Time: $45,000 per year

This position requires you to be in office. If you are not already in Wilmington,NC, you must be willing to relocate

POSITION SUMMARY:

• Responsible for providing solutions to carriers and brokers and assist with conflict that may arise between carriers and MegaCorp Logistics.

ESSENTIAL FUNCTIONS:

• Maintains Carrier relationships with helping to solve discrepancies between carriers and brokers.

• Responsible for handling all OSD loads (Over, short and damaged) to ensure proper claim management, as well as maintaining, updating and editing OSD’s in Excel.

• Answers all incoming phone calls and provides assistance accordingly.

• Responsible for all bond complaints filed on MegaCorp’s surety bond to ensure resolutions are properly achieved.

• Reviews and responds to all DAT/Truckstop reviews and complaints to ensure relationships between the company and carriers remains in good standing, while also assisting the Marketing department with Google and social media platform reviews.

• Troubleshoots EFS and Com Check issues when they arise, and voids all unused EFS and Com check codes on company software. •

Assist Account Managers in sending updated rate confirmations and pulling recorded phone calls when needed.

• Responsible for completing Carrier references.

• Assist other departments in load resolution.

• Maintains and projects the Company’s professional reputation.

• Performs other related duties as required.

EDUCATION AND EXPERIENCE:

• High school diploma or GED required; bachelor’s degree preferred

• Minimum-1-year related experience preferred

• Additional Customer Service experience preferred

• Logistics experience preferred

COMPETENCIES:

• Self-motivated, self-starter.

• Excellent customer service skills; maintains a calm and respectful demeanor with patience and empathy.

• Superior verbal and written communication skills.

• Well organized, accurate and attentive to details.

• Excellent time management skills, effectively meet deadlines.

• Ability to deliver effective results and operate effectively under pressure.

• Effective analytical, judgement, and problem-solving skills.

• Able to prioritize, multi-task and enjoys a fast-paced environment.

• Strong typing and computer skills, knowledge of all related computer applications including Microsoft Office. • Demonstrates accuracy and thoroughness, monitors own work to ensure quality.

• Ability to learn quick, analyze situations and make decisions which support the ongoing success of MegaCorp Logistics