Business Service Lead

We are looking for a great Business Service Team Lead.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

The purpose of this role is to set the Business Service Specialist team up for success, making it possible for them to support the different markets and business clients, and perform across global projects. Resource and budget planning for relevant regions. Meeting various operational targets through projects and cooperation with relevant stakeholders.

Main tasks and responsibilities:

• Reviewing and maintaining healthy team headcount and working alongside team leads to retrospectively analyze capacity and forecasting plans to maintain healthy market metrics within your region.
• Contributing to ambitious, but achievable goals that support improvements in our overall CS operations by being aware of the global Bolt Customer Support strategy and vision.
• Lead by example with a positive development plan that plays to your strengths by actively participating in projects within and outside of your core role to address process/product issues.
• Analyse and present an in-depth understanding of key customer support metrics and KPIs, with the ability to analyze data and drive performance/business improvements.
• Deliver high levels of Stakeholder engagement and be capable of building fruitful collaborations.
• Create a high-engagement culture that develops employees with constructive feedback, recognition, and praise.

About you:

• You have a proven track record of reducing user friction.
• You have +3 years of previous leadership experience in Customer Success or Account Management.
• You have a passion for technology and improving overall product quality, complemented by solid technical knowledge. Experience in working with the B2B segment is a plus!
• You have rock-solid analytical skills, organizational skills, and good time management.
• You have excellent verbal and written communication skills, with the ability to effectively interact with clients, team members, and stakeholders.
• You have a strong customer focus with proven problem-solving, teamwork, flexibility, planning, and decision-making success.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.