Operations Coordinator

Define and achieve KPIs (primary and supporting) and measures and proactively monitor Outsource partner's performance across markets and ensure credible and timely action plans and execution to meet goals. \n Managing one or more Outsource partners to engage effectively and deliver against their contractual commitments. (Contractual management experience is a plus \n\n Define and execute processes to support successful Outsource partners ramp ups/downs and transitions to achieve goals consistently \n Identify, design and implement new theories, concepts, principles, and methodologies to improve Outsource partner's accountability and results \n Proactively narrate causes of all target KPIs and action plans to stakeholders \n Identify and remove roadblocks to success outside of Outsource partner's control. \n Execute and continually improve all Bolt/Outsource partner's processes eg forecast, scheduling etc \n Contribute to peer success through collaboration, creativity and giving critical constructive feedback \n Build and maintain transparent and productive relationships with business stakeholders \n Build close working partnerships with Outsourcing teams to enable supplier accountability, collaborative approach and successful Outsourcing solutions for Bolt \n\n \n \n\n \n\n \n\n About you: \n\n \n\n You successfully led and achieved results in large global teams across multiple markets and products with accountability for market growth, customer experience, quality and efficiency \n You have good negotiation skills - influencing senior stakeholders \n You are a clear communicator (both verbal and written) in English \n You are data-driven with excellent analytical and spreadsheet skills \n You are a team player and strong interpersonal skills managing internal and external partner relationships \n You have 2+ years of Experience managing multiple Outsource Suppliers \n Rides industry experience is a plus \n\n \n \n\nExperience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!\n \n \n\n\n\n \n\n Why you’ll love it here: \n\n \n\n Play a direct role in shaping the future of mobility. \n Impact millions of customers and partners in 500+ cities across 45 countries. \n Work in fast-moving autonomous teams with some of the smartest people in the world. \n Accelerate your professional growth with unique career opportunities. \n Get a rewarding salary and stock option package that lets you focus on doing your best work. \n Enjoy the flexibility of working in a hybrid mode. \n Take care of your physical and mental health with our wellness perks. \n\n \n Some perks may differ depending on your location. \n \n\n\n\n"}" data-sheets-userformat="{"2":319,"3":{"1":1},"4":{"1":2,"2":15987699},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"11":4}" data-sheets-formula="=REGEXREPLACE(masterdata!R[18]C[0],"(.)(.)","$1 $2") ">Join us as an *Operations Coordinator** and be the engine behind our growth in South Africa!

Define and achieve KPIs (primary and supporting) and measures and proactively monitor Outsource partner's performance across markets and ensure credible and timely action plans and execution to meet goals. \n Managing one or more Outsource partners to engage effectively and deliver against their contractual commitments. (Contractual management experience is a plus \n\n Define and execute processes to support successful Outsource partners ramp ups/downs and transitions to achieve goals consistently \n Identify, design and implement new theories, concepts, principles, and methodologies to improve Outsource partner's accountability and results \n Proactively narrate causes of all target KPIs and action plans to stakeholders \n Identify and remove roadblocks to success outside of Outsource partner's control. \n Execute and continually improve all Bolt/Outsource partner's processes eg forecast, scheduling etc \n Contribute to peer success through collaboration, creativity and giving critical constructive feedback \n Build and maintain transparent and productive relationships with business stakeholders \n Build close working partnerships with Outsourcing teams to enable supplier accountability, collaborative approach and successful Outsourcing solutions for Bolt \n\n \n \n\n \n\n \n\n About you: \n\n \n\n You successfully led and achieved results in large global teams across multiple markets and products with accountability for market growth, customer experience, quality and efficiency \n You have good negotiation skills - influencing senior stakeholders \n You are a clear communicator (both verbal and written) in English \n You are data-driven with excellent analytical and spreadsheet skills \n You are a team player and strong interpersonal skills managing internal and external partner relationships \n You have 2+ years of Experience managing multiple Outsource Suppliers \n Rides industry experience is a plus \n\n \n \n\nExperience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!\n \n \n\n\n\n \n\n Why you’ll love it here: \n\n \n\n Play a direct role in shaping the future of mobility. \n Impact millions of customers and partners in 500+ cities across 45 countries. \n Work in fast-moving autonomous teams with some of the smartest people in the world. \n Accelerate your professional growth with unique career opportunities. \n Get a rewarding salary and stock option package that lets you focus on doing your best work. \n Enjoy the flexibility of working in a hybrid mode. \n Take care of your physical and mental health with our wellness perks. \n\n \n Some perks may differ depending on your location. \n \n\n\n\n"}" data-sheets-userformat="{"2":319,"3":{"1":1},"4":{"1":2,"2":15987699},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"11":4}" data-sheets-formula="=REGEXREPLACE(masterdata!R[18]C[0],"(.)(.*)","$1 $2") ">

In this pivotal role, stationed at our Driver Engagement Centre, you'll be at the helm of our local operations, steering supply growth, ensuring quality, and maintaining compliance standards.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

Define and achieve KPIs (primary and supporting) and measures and proactively monitor Outsource partner's performance across markets and ensure credible and timely action plans and execution to meet goals. \n Managing one or more Outsource partners to engage effectively and deliver against their contractual commitments. (Contractual management experience is a plus \n\n Define and execute processes to support successful Outsource partners ramp ups/downs and transitions to achieve goals consistently \n Identify, design and implement new theories, concepts, principles, and methodologies to improve Outsource partner's accountability and results \n Proactively narrate causes of all target KPIs and action plans to stakeholders \n Identify and remove roadblocks to success outside of Outsource partner's control. \n Execute and continually improve all Bolt/Outsource partner's processes eg forecast, scheduling etc \n Contribute to peer success through collaboration, creativity and giving critical constructive feedback \n Build and maintain transparent and productive relationships with business stakeholders \n Build close working partnerships with Outsourcing teams to enable supplier accountability, collaborative approach and successful Outsourcing solutions for Bolt \n\n \n \n\n \n\n \n\n About you: \n\n \n\n You successfully led and achieved results in large global teams across multiple markets and products with accountability for market growth, customer experience, quality and efficiency \n You have good negotiation skills - influencing senior stakeholders \n You are a clear communicator (both verbal and written) in English \n You are data-driven with excellent analytical and spreadsheet skills \n You are a team player and strong interpersonal skills managing internal and external partner relationships \n You have 2+ years of Experience managing multiple Outsource Suppliers \n Rides industry experience is a plus \n\n \n \n\nExperience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!\n \n \n\n\n\n \n\n Why you’ll love it here: \n\n \n\n Play a direct role in shaping the future of mobility. \n Impact millions of customers and partners in 500+ cities across 45 countries. \n Work in fast-moving autonomous teams with some of the smartest people in the world. \n Accelerate your professional growth with unique career opportunities. \n Get a rewarding salary and stock option package that lets you focus on doing your best work. \n Enjoy the flexibility of working in a hybrid mode. \n Take care of your physical and mental health with our wellness perks. \n\n \n Some perks may differ depending on your location. \n \n\n\n\n"}" data-sheets-userformat="{"2":319,"3":{"1":1},"4":{"1":2,"2":15987699},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"11":4}" data-sheets-formula="=REGEXREPLACE(masterdata!R[18]C[0],"(.)(.*)","$1 $2") ">Collaborate closely with a dynamic team of Operations Coordinators, Specialists, and Managers as we navigate towards success: together, we’ll navigate towards supply milestones and key metrics.

If you're ready to embark on a thrilling journey where innovation meets impact, then seize this opportunity to shape the future of urban mobility with us! Apply now and let's revolutionize the way the world moves, one ride at a time.

Main tasks and responsibilities:

• Define and achieve KPIs (primary and supporting) and measures and proactively monitor Outsource partner's performance across markets and ensure credible and timely action plans and execution to meet goals. \n Managing one or more Outsource partners to engage effectively and deliver against their contractual commitments. (Contractual management experience is a plus \n\n Define and execute processes to support successful Outsource partners ramp ups/downs and transitions to achieve goals consistently \n Identify, design and implement new theories, concepts, principles, and methodologies to improve Outsource partner's accountability and results \n Proactively narrate causes of all target KPIs and action plans to stakeholders \n Identify and remove roadblocks to success outside of Outsource partner's control. \n Execute and continually improve all Bolt/Outsource partner's processes eg forecast, scheduling etc \n Contribute to peer success through collaboration, creativity and giving critical constructive feedback \n Build and maintain transparent and productive relationships with business stakeholders \n Build close working partnerships with Outsourcing teams to enable supplier accountability, collaborative approach and successful Outsourcing solutions for Bolt \n\n \n \n\n \n\n \n\n About you: \n\n \n\n You successfully led and achieved results in large global teams across multiple markets and products with accountability for market growth, customer experience, quality and efficiency \n You have good negotiation skills - influencing senior stakeholders \n You are a clear communicator (both verbal and written) in English \n You are data-driven with excellent analytical and spreadsheet skills \n You are a team player and strong interpersonal skills managing internal and external partner relationships \n You have 2+ years of Experience managing multiple Outsource Suppliers \n Rides industry experience is a plus \n\n \n \n\nExperience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!\n \n \n\n\n\n \n\n Why you’ll love it here: \n\n \n\n Play a direct role in shaping the future of mobility. \n Impact millions of customers and partners in 500+ cities across 45 countries. \n Work in fast-moving autonomous teams with some of the smartest people in the world. \n Accelerate your professional growth with unique career opportunities. \n Get a rewarding salary and stock option package that lets you focus on doing your best work. \n Enjoy the flexibility of working in a hybrid mode. \n Take care of your physical and mental health with our wellness perks. \n\n \n Some perks may differ depending on your location. \n \n\n\n\n"}" data-sheets-userformat="{"2":319,"3":{"1":1},"4":{"1":2,"2":15987699},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"11":4}" data-sheets-formula="=REGEXREPLACE(masterdata!R[18]C[0],"(.)(.*)","$1 $2") ">Local Operations Support: Be the backbone of Bolt's operations across South Africa, ensuring smooth sailing every step of the way.
• Define and achieve KPIs (primary and supporting) and measures and proactively monitor Outsource partner's performance across markets and ensure credible and timely action plans and execution to meet goals. \n Managing one or more Outsource partners to engage effectively and deliver against their contractual commitments. (Contractual management experience is a plus \n\n Define and execute processes to support successful Outsource partners ramp ups/downs and transitions to achieve goals consistently \n Identify, design and implement new theories, concepts, principles, and methodologies to improve Outsource partner's accountability and results \n Proactively narrate causes of all target KPIs and action plans to stakeholders \n Identify and remove roadblocks to success outside of Outsource partner's control. \n Execute and continually improve all Bolt/Outsource partner's processes eg forecast, scheduling etc \n Contribute to peer success through collaboration, creativity and giving critical constructive feedback \n Build and maintain transparent and productive relationships with business stakeholders \n Build close working partnerships with Outsourcing teams to enable supplier accountability, collaborative approach and successful Outsourcing solutions for Bolt \n\n \n \n\n \n\n \n\n About you: \n\n \n\n You successfully led and achieved results in large global teams across multiple markets and products with accountability for market growth, customer experience, quality and efficiency \n You have good negotiation skills - influencing senior stakeholders \n You are a clear communicator (both verbal and written) in English \n You are data-driven with excellent analytical and spreadsheet skills \n You are a team player and strong interpersonal skills managing internal and external partner relationships \n You have 2+ years of Experience managing multiple Outsource Suppliers \n Rides industry experience is a plus \n\n \n \n\nExperience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!\n \n \n\n\n\n \n\n Why you’ll love it here: \n\n \n\n Play a direct role in shaping the future of mobility. \n Impact millions of customers and partners in 500+ cities across 45 countries. \n Work in fast-moving autonomous teams with some of the smartest people in the world. \n Accelerate your professional growth with unique career opportunities. \n Get a rewarding salary and stock option package that lets you focus on doing your best work. \n Enjoy the flexibility of working in a hybrid mode. \n Take care of your physical and mental health with our wellness perks. \n\n \n Some perks may differ depending on your location. \n \n\n\n\n"}" data-sheets-userformat="{"2":319,"3":{"1":1},"4":{"1":2,"2":15987699},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"11":4}" data-sheets-formula="=REGEXREPLACE(masterdata!R[18]C[0],"(.)(.*)","$1 $2") ">Driver Advocacy: Champion our drivers' needs, swiftly resolving issues and providing top-notch support both in-person and digitally.
• Define and achieve KPIs (primary and supporting) and measures and proactively monitor Outsource partner's performance across markets and ensure credible and timely action plans and execution to meet goals. \n Managing one or more Outsource partners to engage effectively and deliver against their contractual commitments. (Contractual management experience is a plus \n\n Define and execute processes to support successful Outsource partners ramp ups/downs and transitions to achieve goals consistently \n Identify, design and implement new theories, concepts, principles, and methodologies to improve Outsource partner's accountability and results \n Proactively narrate causes of all target KPIs and action plans to stakeholders \n Identify and remove roadblocks to success outside of Outsource partner's control. \n Execute and continually improve all Bolt/Outsource partner's processes eg forecast, scheduling etc \n Contribute to peer success through collaboration, creativity and giving critical constructive feedback \n Build and maintain transparent and productive relationships with business stakeholders \n Build close working partnerships with Outsourcing teams to enable supplier accountability, collaborative approach and successful Outsourcing solutions for Bolt \n\n \n \n\n \n\n \n\n About you: \n\n \n\n You successfully led and achieved results in large global teams across multiple markets and products with accountability for market growth, customer experience, quality and efficiency \n You have good negotiation skills - influencing senior stakeholders \n You are a clear communicator (both verbal and written) in English \n You are data-driven with excellent analytical and spreadsheet skills \n You are a team player and strong interpersonal skills managing internal and external partner relationships \n You have 2+ years of Experience managing multiple Outsource Suppliers \n Rides industry experience is a plus \n\n \n \n\nExperience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!\n \n \n\n\n\n \n\n Why you’ll love it here: \n\n \n\n Play a direct role in shaping the future of mobility. \n Impact millions of customers and partners in 500+ cities across 45 countries. \n Work in fast-moving autonomous teams with some of the smartest people in the world. \n Accelerate your professional growth with unique career opportunities. \n Get a rewarding salary and stock option package that lets you focus on doing your best work. \n Enjoy the flexibility of working in a hybrid mode. \n Take care of your physical and mental health with our wellness perks. \n\n \n Some perks may differ depending on your location. \n \n\n\n\n"}" data-sheets-userformat="{"2":319,"3":{"1":1},"4":{"1":2,"2":15987699},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"11":4}" data-sheets-formula="=REGEXREPLACE(masterdata!R[18]C[0],"(.)(.*)","$1 $2") ">Document Dynamo: Verify, organize, and audit driver and vehicle documentation with precision and efficiency.
• Define and achieve KPIs (primary and supporting) and measures and proactively monitor Outsource partner's performance across markets and ensure credible and timely action plans and execution to meet goals. \n Managing one or more Outsource partners to engage effectively and deliver against their contractual commitments. (Contractual management experience is a plus \n\n Define and execute processes to support successful Outsource partners ramp ups/downs and transitions to achieve goals consistently \n Identify, design and implement new theories, concepts, principles, and methodologies to improve Outsource partner's accountability and results \n Proactively narrate causes of all target KPIs and action plans to stakeholders \n Identify and remove roadblocks to success outside of Outsource partner's control. \n Execute and continually improve all Bolt/Outsource partner's processes eg forecast, scheduling etc \n Contribute to peer success through collaboration, creativity and giving critical constructive feedback \n Build and maintain transparent and productive relationships with business stakeholders \n Build close working partnerships with Outsourcing teams to enable supplier accountability, collaborative approach and successful Outsourcing solutions for Bolt \n\n \n \n\n \n\n \n\n About you: \n\n \n\n You successfully led and achieved results in large global teams across multiple markets and products with accountability for market growth, customer experience, quality and efficiency \n You have good negotiation skills - influencing senior stakeholders \n You are a clear communicator (both verbal and written) in English \n You are data-driven with excellent analytical and spreadsheet skills \n You are a team player and strong interpersonal skills managing internal and external partner relationships \n You have 2+ years of Experience managing multiple Outsource Suppliers \n Rides industry experience is a plus \n\n \n \n\nExperience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!\n \n \n\n\n\n \n\n Why you’ll love it here: \n\n \n\n Play a direct role in shaping the future of mobility. \n Impact millions of customers and partners in 500+ cities across 45 countries. \n Work in fast-moving autonomous teams with some of the smartest people in the world. \n Accelerate your professional growth with unique career opportunities. \n Get a rewarding salary and stock option package that lets you focus on doing your best work. \n Enjoy the flexibility of working in a hybrid mode. \n Take care of your physical and mental health with our wellness perks. \n\n \n Some perks may differ depending on your location. \n \n\n\n\n"}" data-sheets-userformat="{"2":319,"3":{"1":1},"4":{"1":2,"2":15987699},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"11":4}" data-sheets-formula="=REGEXREPLACE(masterdata!R[18]C[0],"(.)(.*)","$1 $2") ">Strategic Analysis: Dive into data to monitor engagement, quality, and utilization metrics, crafting strategies for an exceptional user and driver experience.
• Define and achieve KPIs (primary and supporting) and measures and proactively monitor Outsource partner's performance across markets and ensure credible and timely action plans and execution to meet goals. \n Managing one or more Outsource partners to engage effectively and deliver against their contractual commitments. (Contractual management experience is a plus \n\n Define and execute processes to support successful Outsource partners ramp ups/downs and transitions to achieve goals consistently \n Identify, design and implement new theories, concepts, principles, and methodologies to improve Outsource partner's accountability and results \n Proactively narrate causes of all target KPIs and action plans to stakeholders \n Identify and remove roadblocks to success outside of Outsource partner's control. \n Execute and continually improve all Bolt/Outsource partner's processes eg forecast, scheduling etc \n Contribute to peer success through collaboration, creativity and giving critical constructive feedback \n Build and maintain transparent and productive relationships with business stakeholders \n Build close working partnerships with Outsourcing teams to enable supplier accountability, collaborative approach and successful Outsourcing solutions for Bolt \n\n \n \n\n \n\n \n\n About you: \n\n \n\n You successfully led and achieved results in large global teams across multiple markets and products with accountability for market growth, customer experience, quality and efficiency \n You have good negotiation skills - influencing senior stakeholders \n You are a clear communicator (both verbal and written) in English \n You are data-driven with excellent analytical and spreadsheet skills \n You are a team player and strong interpersonal skills managing internal and external partner relationships \n You have 2+ years of Experience managing multiple Outsource Suppliers \n Rides industry experience is a plus \n\n \n \n\nExperience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!\n \n \n\n\n\n \n\n Why you’ll love it here: \n\n \n\n Play a direct role in shaping the future of mobility. \n Impact millions of customers and partners in 500+ cities across 45 countries. \n Work in fast-moving autonomous teams with some of the smartest people in the world. \n Accelerate your professional growth with unique career opportunities. \n Get a rewarding salary and stock option package that lets you focus on doing your best work. \n Enjoy the flexibility of working in a hybrid mode. \n Take care of your physical and mental health with our wellness perks. \n\n \n Some perks may differ depending on your location. \n \n\n\n\n"}" data-sheets-userformat="{"2":319,"3":{"1":1},"4":{"1":2,"2":15987699},"5":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":{"1":2,"2":0}},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"11":4}" data-sheets-formula="=REGEXREPLACE(masterdata!R[18]C[0],"(.)(.*)","$1 $2") ">Interdepartmental Collaboration: Forge strong relationships with Customer Support, Central Operations, and Product teams to synchronize efforts and drive collective success.
• Define and achieve KPIs (primary and supporting) and measures and proactively monitor Outsource partner's performance across markets and ensure credible and timely action plans and execution to meet goals. \n Managing one or more Outsource partners to engage effectively and deliver against their contractual commitments. (Contractual management experience is a plus \n\n Define and execute processes to support successful Outsource partners ramp ups/downs and transitions to achieve goals consistently \n Identify, design and implement new theories, concepts, principles, and methodologies to improve Outsource partner's accountability and results \n Proactively narrate causes of all target KPIs and action plans to stakeholders \n Identify and remove roadblocks to success outside of Outsource partner's control. \n Execute and continually improve all Bolt/Outsource partner's processes eg forecast, scheduling etc \n Contribute to peer success through collaboration, creativity and giving critical constructive feedback \n Build and maintain transparent and productive relationships with business stakeholders \n Build close working partnerships with Outsourcing teams to enable supplier accountability, collaborative approach and successful Outsourcing solutions for Bolt \n\n \n \n\n \n\n \n\n About you: \n\n \n\n You successfully led and achieved results in large global teams across multiple markets and products with accountability for market growth, customer experience, quality and efficiency \n You have good negotiation skills - influencing senior stakeholders \n You are a clear communicator (both verbal and written) in English \n You are data-driven with...