Business Analyst eCommerce

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

We are VML Enterprise Solutions - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world. You may know us better as Wunderman Thompson Technology – in 2024 we changed our name, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity.

The opportunity:

Business Analyst needed to join our team here at VML Enterprise Solutions. Working under your own initiative with required guidance and support, a business analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.

What you'll get to do:

• Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, and assessing source documentation from the customer
• Identify and recommend options for potential solutions and assess them for both technical and business suitability
• Create logical and innovative solutions to problems
• Present proposals to clients
• Work with a scrum / delivery team through to go live
• Analyse business systems in order to recommend efficiencies
• Provide estimates for future analysis work
• Work with developers and a variety of end users to ensure all solutions deliver customer satisfaction
• Provide training to users of a new system as required
• Communicate and collaborate with the test team
• Plan and work flexibly to meet deadlines
• Keep up to date with technical and industry sector advances
• Maintain great client relationships at all levels of the organisation
• Maintain consistently high levels of client satisfaction and effectively escalating business critical situations as required
• Manage situations and relationships both internally and externally

What you should have:

• You will have proven experience working as a Business Analyst on ecommerce / web projects
• Experience of managing client stakeholders
• Able to run workshops with client stakeholders
• You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations.
• Great stakeholder management skills
• Experience of Agile software delivery
• Business Process mapping and engineering
• Production of high-quality user stories and acceptance criteria
• Analysis and design of systems
• Ability to work on your own initiative to an agreed action plan
• Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills
• Strong problem solving, time management and organisational skills
• Strong commercial awareness and business acumen
• Energetic, enthusiastic with strong attention to detail

You will collaborate with our UK project team, so we’ll need you to be available until 18:00 PL time.

Bonus points if you have:

• Scrum master experience
• Experience working with multiple different ecommerce platforms

What we offer:

• Salary depending on presented skills: 14 000 - 19 000 PLN monthly (B2B contract)
• Fully remote job as well as possibility to visit our offices in Poznań, Katowice and Bydgoszcz
• Work equipment with delivery to your door
• Opportunity to work with some of the most exciting brands around the world

Please note that this job is a full-time position located in Poland, but the selection process will be conducted in English.

Please send over your CV in English.

 We are a part of VML Enterprise Solutions. Learn more about our us on dedicated social media: Instagram VML Enterprise Solutions, our LinkedIn page and YouTube channel.

#LI-EMEA #LI-HYBRID #LI-BD1

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.